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How can I find the status of my package problem or claim?

Within the U.S. and Canada:

To find the status of a package problem or claim for a package with an origin and destination within the U.S. and Canada, follow these steps:

Select Check Claim Status below or:

  1. Select Support in the area at the top of the page.
  2. Select Claims located under the Receiving Your Shipment section.
  3. Select Check Status.
  4. Complete the required fields and select Submit.

Outside the U.S. and Canada:

To find the status of a claim for a package with an origin or destination outside the U.S. and Canada, follow these steps:

  1. Select Support in the area at the top of the page.
  2. From the Contact UPS area, select E-mail UPS.  If no E-mail UPS option exists, select the Contact UPS link within the Contact UPS area.
  3. If using the E-mail UPS form, complete all of the required fields and select Submit.
Check Claim Status
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