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I shipped my package at a location of The UPS Store, UPS Drop Box, Customer Center, UPS Alliance Location (Office Depot or Staples), or Authorized Shipping Outlet. How can I report package damage or loss?

If you shipped your package at a location of The UPS Store®, UPS Drop Box, Customer Center, UPS Alliance Location (Office Depot or Staples), or an Authorized Shipping Outlet you can report package damage or loss on UPS.com or by contacting UPS Customer Service. The UPS Customer Service phone number can be found by selecting Contact UPS below.

If you shipped at a shipping location, UPS will consider the shipping location to be the shipper of record. Once your report of package damage or loss has been investigated, you should contact the shipper of record to learn how the matter was resolved.

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