Home
|
About UPS
|
Contact UPS
|
Getting Started
|
Site Guide
UPS United States
Create a Shipment
Calculate Time and Cost
Schedule a Pickup
Use International Tools
Get UPS Labels, Paks, and More
Open a UPS Account
Set Preferences
Track Shipments
Track with Quantum View
Access Flex Global View
Integrate Tracking Tools
Void a Shipment
Critical Freight
Air Freight
LTL and Truckload
Ocean Freight
Find Locations
The UPS Store
UPS Drop Boxes
Customer Centers
UPS Alliance Locations
Authorized Shipping Outlets
UPS Services at Retail Locations
Getting Started
Shipping
Tracking
Receiving Your Shipment
Billing and Payment
Technology Support
File a Claim
Solution Finder
Small Business Owners
Shipping and Receiving Managers
Office Managers
IT Professionals
Senior Executives
Individuals
Portfolio of Services
Support
Getting Started
Shipping
Tracking
Receiving Your Shipment
Billing and Payment
Technology Support
Log-In
User ID:
Password:
|
Forgot Password
How do I report a lost or damaged package or an uncollected C.O.D. to UPS?
If the origin and destination of the lost or damaged package or uncollected C.O.D. are within the U.S. or Canada, select
Report a Problem
below or follow these steps:
Go to the
Receiving your Shipment
section of the Support tab.
Select
Claims
under the Tools and Resources section.
Select the type of problem you would like to report.
Complete the required fields on the pages that follow.
You can report a lost or damaged package online up to five months from the date of expected delivery. If you choose to report a lost or damaged package to UPS Customer Service, you can do so up to nine months from the date of expected delivery. You can report an uncollected C.O.D. either online or to UPS Customer Service up to 45 days from the date of package delivery.
Report a Problem
Back to Top
Home
|
Shipping
|
Tracking
|
Freight
|
Locations
|
Support
|
Business Solutions
|
About UPS
|
Contact UPS
|
Register
|
Manage E-mail Preferences
|
Getting Started
|
Site Guide
|
Advanced Search
|
UPS Global
|
UPS Corporate
Copyright © 1994-2008 United Parcel Service of America, Inc. All rights reserved.
Web Site Terms of Use
|
Privacy Policy
|
Trademarks
|
UPS Tariff/Terms and Conditions