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I shipped my package at a location of The UPS Store, UPS Drop Box, Customer Center, UPS Alliance Location, or Authorized Shipping Outlet. Why can't I see detailed information about my claim on ups.com?

If your package was shipped at a location of The UPS Store®, UPS Drop Box, UPS Customer Center, UPS Alliance Location, or Authorized Shipping Outlet, you will not be able to see information about your claim on ups.com. UPS only shares claim information with the shipper of record. In these cases, UPS considers the shipping location as the shipper of record. Therefore, once your report of package damage or loss has been investigated, you should contact the shipper of record to learn how the matter will be resolved.

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