How can I request a dispute/invoice adjustment of a charge in the UPS Billing Center?

UPS offers several ways to request a shipping charge adjustment. Notification to UPS of a request for an invoice adjustment must be made in writing using one of the following methods: Submit a request through the UPS Billing Center at ups.com/billing Login to the UPS Billing Center Select the Invoice Number for which an adjustment is needed Select Invoice Summary Select Shipment/Charge Detail Select Total Amount Email the request for an invoice adjustment to UPS through ups.com; or Mail UPS a written request to United Parcel Service, P.O. Box 660650, Dallas, TX 75266-0650 The notification to UPS must include the date of shipment and tracking number for each disputed charge, as well as the reason for the disputed charge. A partial payment against an invoice is not considered a request for an invoice adjustment or notice to UPS of a disputed invoice. UPS reserves the right to refuse to issue any invoice adjustment until all outstanding charges owing to UPS have been paid in full. Note: Be sure to provide all required information.

United States