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How will billing dispute/adjustment requests be applied to my account in the UPS Billing Center?

Adjustments on Delivery Service Invoices will be applied to the next invoice. International Package Service invoice adjustments will be applied to the current invoice.

Note: After adjusting a shipping charge, you will be required to pay the total outstanding amount due. The adjustment will be reviewed by a UPS Representative. If the UPS Representative approves the adjusted amount, the following will occur:
  • Delivery Service Invoices (Domestic/Export invoices) - Your next invoice will be reduced by the approved adjusted amount.
  • International Package Services Invoices (Import invoices) - Your current invoice will be reduced by the approved adjusted amount.
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