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UPS Live Chat
Need Help Preparing Your Next International Shipment?

Getting information on how to properly prepare your international shipment just became a lot easier with UPS Live Chat.

After providing the destination country, service level and weight of your package, you will be offered a UPS Live Chat session. Select the Live Chat icon to the left of the screen and provide your e-mail and the question that you'd like to ask. After completing these steps, a UPS Shipping Specialist is available through the chat session to help you prepare your international shipment.

Note: UPS Live Chat is available in English only. If you are in Canada and French is your default language, you must change your language to English and then begin your international shipment. Follow the steps indicated above to initiate a Live Chat session.

Create Your International Shipment
Create Shipping Labels
Begin the online shipping process by logging in to My UPS and selecting Create a Shipment from the Shipping tab. Answer the following questions to complete your shipment and create your label:


  • Where is this shipment going?
  • Where is this shipment coming from?
  • What are you shipping?
  • How would you like to ship?
  • Would you like to add a shipment reference?
  • How would you like to pay?
  • Would you like to schedule a pickup?



View Examples
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