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Glossary
This glossary identifies some commonly used shipping terms and is provided only for the convenience of UPS shippers. For a complete and detailed description of these terms, please refer to the UPS Terms and Conditions of Service, the UPS Rate and Service Guide, and the UPS Tariff.


# | A | B | C | D | E | F | G | H | I | L | M | O | P | Q | R | S | T | U | V | W | Z
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1 UPS Pickup Attempt: Allows a shipper to request one pickup attempt for a UPS Returns® or a UPS Import ControlSM shipment.

If the package cannot be picked up on the first attempt, UPS will leave a shipping label at the pickup location.

UPS Returns is available through WorldShip® and UPS online compatible shipping systems.

UPS Import Control is available through UPS online compatible shipping systems.

 
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3 UPS Pickup Attempts: Allows the customer to request pickup of a UPS Returns® or UPS Import ControlSM shipment. UPS brings the shipment label to the pickup location and picks up the package.

If the package cannot be picked up on the first attempt, UPS will attempt to pick up the package on each of the next two business days. If the package cannot be picked up after the third attempt, the labels are returned to UPS.

UPS Returns® is available through WorldShip® and UPS online compatible shipping systems.

UPS Import Control is available through UPS online compatible shipping systems.


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49 CFR: Title 49 of the Code of Federal Regulations (CFR) contains the Hazardous Materials Regulations (HMR) for shipping materials of a hazardous nature.
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A
Access Key: A special code that must accompany every request sent to the UPS Developer Kit server. If the Access Key is valid for the requested Application Programming Interface (API), and your User ID/Password is correct, the requested service will be processed.
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Accessorial Charge: An extra charge, such as a destination charge or a fee for handling hazardous materials, that may apply to certain shipments. Also referred to as value-added service charges, these are extra services you can add to your shipping selection to meet a complete range of shipping needs. All value-added services are not available in all locations.
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Address Correction: If UPS is unable to deliver any package as addressed by the shipper, or if the package has an incorrect or incomplete address, UPS will determine and make reasonable efforts, to be determined in its sole discretion, to secure the correct or complete address. An address validated by UPS may be incorrect or incomplete for purposes of completing delivery and may be corrected by UPS. If the correct or complete address is secured, UPS, at its sole discretion, will attempt delivery, the shipper will be provided with the correct or complete address, and an additional charge will be assessed.
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AESDirect: The U.S. Census Bureau's free, Internet-based system for filing Electronic Export Information (EEI) information to the U.S. Customs and Border Protection's Automated Export System (AES). The electronic alternative to filing a paper EEI, AESDirect can be used by U.S. Principal Parties in Interest (USPPIs), forwarders, or anyone else responsible for export reporting.
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AES Transaction Number: An Automated Export System (AES) Transaction Number uniquely identifies an export shipment. Generated by AES Direct, this number combines the Exporter Identification Number (EIN) and the Export Reference Number (ERN).
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Air Shipping Document: The Air Shipping Document (ASD) is a three-part form used to ship air packages. The ASD contains your address label, tracking label, and shipping record. It allows you to choose between several payment options, including a bank check, major payment card (for example a debit or credit card, where applicable), or a UPS-issued billing information number. A red ASD is used for UPS Next Day Air shipments and UPS Worldwide Express shipments. A blue ASD is used for UPS 2nd Day Air shipments.

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Air Waybill: A required shipping document that provides shipment details including destination, shipper, and type of delivery service and is part of the shipping contract.
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Authorized Return Service: Authorized Return Service (ARS) provides for the easy return of UPS-compatible packages. Preprinted return labels are provided to the shipper by UPS. Simply include the label with an outbound shipment or distribute separately to customers.
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Automated Export System: The Automated Export System (AES) allows you to file your Electronic Export Information (EEI) form electronically with U.S. Customs and Border Protection.
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B
Backhaul: The return trip of a transportation asset. The key to improving backhaul expenses is to fill the truck with the same amount of inventory on its return trip as it had on the original trip.
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Batch File Shipping: Using a .csv file format, Batch File Shipping enables you to create up to 250 shipments in one file. The origin address and payment method must be the same for all the shipments, but the destination addresses can be different. Multi-piece shipments cannot be processed using a batch import file.

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C
Calculate Time and Cost: A Web-based application that allows you to compare shipping charges and delivery times for domestic and international UPS services.
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Certificate of Origin: A document required for a package to clear customs in some countries. Some nations restrict imports from certain countries. Many countries limit the quantity of goods that are allowed to be imported, or give preference to goods manufactured in the United States. Contact your Customer Service Center to determine if your shipment requires a Certificate of Origin.
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Check to Shipper Value: Freight Check to Shipper service is similar to package Collect On Delivery (C.O.D) service.

The Check to Shipper Value is the amount UPS will collect from the recipient and send to the shipper upon shipment delivery. Additional charges apply.

The Check to Shipper Value cannot exceed the Declared Value.
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Claim: A written request by a shipper to be compensated for loss or damage to a package transported via UPS. For specific filing requirements, refer to the UPS Tariff Items 505, 510 and 520 (U.S.) and outside the U.S. refer to your country's UPS Terms and Conditions of Service and the UPS Rate and Service Guide.
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Commercial Invoice: A document supplied by the shipper that provides information about the shipment, including a description of the goods, the value of the goods, and shipper information. A commercial invoice is a part of export and import documentation and may be used by customs authorities to assess applicable taxes and duties.
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Commercial Value: A monetary assessment of fabricated goods used to determine duty on international shipments. This assessment takes into consideration factors including manufacturing costs, packaging, shipping, overhead, and profit margin.
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Cost Code: A billing reference number used to identify a UPS CampusShipTM user's specific cost center account.
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D
Day-definite Delivery: A guarantee to deliver a package sent via UPS Air or Ground service by a certain date. Refer to the UPS Service Guarantee in the UPS Terms and Conditions for details. The applicability of this term, or the availability of the referenced service, may vary according to the country of origin and country of destination.
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Debit EFT: Also known as Electronic Funds Transfer, this free service allows UPS to electronically debit UPS bill payments from your bank account on a weekly basis.
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Declarations: See Export Declarations.
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Declared Value: The declared value of your shipment indicates UPS's maximum liability for a package that is lost or damaged. UPS's liability is limited to US$100.00 (or local currency equivalent) on packages with no declared value. You can choose to declare a higher value for your shipment up to the maximum allowed in your country. Shippers may declare a value for amounts in excess of US$100.00 by showing a value in excess of US$100.00 in the declared value field of the UPS source document, or the UPS shipping system used, and paying an additional charge. The applicability of this term, or the availability of the referenced service, may vary according to the country of origin and country of destination. For non-U.S.-origin shipment protection, please refer to the Terms and Conditions of the origin country. 
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Deficit Weight: The calculated shipment rate is based on the billable weight.  This rate is compared to the rate of the higher weight break, also known as the deficit weight.  The customer is billed the lower of the two rates.

For example, assume a 990 lb shipment using the following rate bands:

151 - 999 lbs:  $10.39 per lb
1,000 + lbs:  $9.91 per lb

The rate is calculated using the billable weight of 990 lb x $10.39 per lb = $10,286.10.

The shipment is also rated using the higher weight band, which is 1,000 lb x $9.91 = $9,910.

Since the 1,000 lb rate results in a lower shipment rate, the weight is increased to 1,000 lb and the customer is charged the lower rate of $9,910.

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Delivered Duty Paid: In this situation, the shipper pays both shipping charges and duty taxes on international shipments.
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Delivery Confirmation: UPS will provide you with evidence of delivery in your choice of these options:

  • Delivery Confirmation: UPS will mail you a confirmation of delivery without a signature. Note: Similar information is available when you track your package online.
  • Signature Required: UPS will obtain the recipient's signature and provide you with a printed copy. You may also view the recipient's signature online.
  • Adult Signature Required: UPS will obtain the adult recipient's signature and provide you with a printed copy. Adult recipients must be at least 21. You may also view the adult recipient's signature online.

Use Quantum View Notify® to have UPS proactively send an email to your customers with information about signature requirements and shipment status updates.

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Detail ID: A Detail ID is used by Landed Cost and Import Compliance to help refine and improve the accuracy of the TradeAbilityTM service results. The Detail ID provides expanded information to TradeAbility beyond the tariff codes identified in the Harmonized System. A Detail ID should not be reported on official shipping documents as part of the tariff code.
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Distribution Lists: You can create a distribution list using addresses from your My UPS Address Books. Each distribution list can contain up to 100 addresses, which must be within the same country or the EU. When on the Create a Shipment page, you can select a distribution list from the dropdown or enter a distribution list name in the Find Address By text input field. Single piece shipments with the same shipment characteristics (weight, service, accessorials, payment method) can be processed using a distribution list.

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Drop Ship: A shipment pursuant to a written agreement between UPS and a specific shipper that permits the shipper to tender quantities of individual packages directly to UPS at a pre-approved designated location. A unique Drop Shipper account number will be assigned, which the shipper uses solely for the origin and destination locations specified in the Drop Ship Letter of Understanding.
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Duty Drawbacks: An import and export incentive provided by customs agencies in which a portion of the duty tax is refunded.
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E
Electronic Export Information: The electronic export data as filed in the Automated Export System (AES). This is the electronic equivalent of the export data formerly collected as Shipper's Export Declaration (SED) information and now mandated to be filed through the AES or AES Direct.
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Electronic Return Label: A printable return label that can be generated and e-mailed to your customers using WorldShip. Worldship is a Web-based shipping and tracking application that allows you to manage all of your shipping activities right from your desktop computer.
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Exception: An exception occurs when a package or shipment encounters an unforeseen event, which could result in a change to the expected delivery day.

 
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Export Control Classification Number: Identifies controlled items that appear on the Commerce Control List. When commodities are exported from the United States, each item must be classified to determine if an export license is required from any U.S. Government agency. The Commerce Control List is composed of any items which are designated as controlled.
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Export Declarations: A list of items you are shipping internationally. Created for customs, this information is contained on the forms for export prepared before shipment commences.
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Export Documents: All documentation that must be completed for an international shipment, including the invoice, the Electronic Export Information, export license, etc., as required by customs in the importing and exporting countries.
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Export License: A document issued by the government of the shipper's export country which permits the licensee to participate in the export of designated goods to certain destinations. The Export License must accompany the Application for Import Permit.
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Export Shipment Control Sticker: The Export Shipment Control Sticker (ESC) is placed on all export packages to Canada (ground) and Puerto Rico except UPS Next Day Air Letters. These stickers identify multiple-package shipments for consolidation. The weight of each package and the number of the packages in the shipment are recorded.
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Extended Area and Remote Area Surcharges:  

Extended Area Surcharge
UPS provides a pickup delivery service in extended, as well as urban, areas. An additional charge applies for each shipment that is picked up or delivered in an extended area.

Remote Area Surcharge
This surcharge is applied for delivery to or pickup from an area beyond UPS extended areas, which are less accessible for pickups and deliveries (domestic and international services).
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F
Forwarding Agent: The person in the United States who is authorized by a principal party in interest to perform the services required to facilitate the export of items from the United States. This may include air couriers or carriers.
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G
Girth: Girth is defined as the width (rounded to the nearest inch) times two, plus the height (rounded to the nearest inch) times two, measured perpendicular to the length of an item.
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H
Hundredweight Shipping Document: The Hundredweight Shipping Document (HSD) is required paperwork for shipping multiple package shipments totaling 200 pounds or more going to a single recipient when not using a shipping system like WorldShip or CampusShip.
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I
Inbound and Delivery Notification: The most complete service offered through Quantum ViewTM Data, Inbound and Delivery Notification provides complete manifest information and closed-loop proof for shipments you receive, including:

  • Forecasted delivery dates for inbound shipments, including scheduled day of delivery
  • Exception updates that could potentially change delivery dates
  • Ship date
  • Forecasted rescheduled day of delivery if necessary
  • Shipped from and shipped to address information
  • Location ID
  • Delivery information about shipments shipped to and received at your Location ID, including delivery date and time
  • C.O.D. amount
  • References
  • Full delivery address

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Inbound Notification: One of two services offered through Quantum View InboundTM. Inbound Notification provides complete manifest information including:

  • Forecasted delivery dates for inbound packages, including scheduled day of delivery
  • Exception updates that could potentially change delivery dates
  • Ship date
  • Forecasted rescheduled day of delivery if necessary
  • Shipped from and shipped to address information
  • Location ID

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International Customer Service Center: Responds to questions regarding International Shipments originating from the U.S. and Import Shipments to the U.S. You can call 1-800-782-7892 to contact the International Customer Service Center.
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In-Transit Bond: A bond that allows a shipment to be transported or warehoused under U.S. Customs and Border Protection supervision until it is formally entered into the customs territory of the United States and duty is paid, or until it is exported from the United States.
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L
Large Package: The designation for a UPS package whose length plus girth [(2 x width) + (2 x height)] combined exceeds 130 inches (330cm), but does not exceed the maximum UPS size of 165 inches (419cm).
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Large Package Surcharge: A Large Package Surcharge will be applied to each UPS package when its length plus girth [(2 x width) + (2 x height)] combined exceeds 130 inches (330cm), but does not exceed the maximum UPS size of 165 inches (419cm).

Large Packages are subject to a minimum billable weight of 90 pounds (40kgs) in addition to the Large Package Surcharge.

An Additional Handling charge will not be assessed when a Large Package Surcharge is applied.



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Less-Than-PalletLoad: Less-Than-PalletLoadSM (LPL) refers to shipments of goods or merchandise that weigh less than 1,000 pounds. Also see UPS Hundredweight Service.
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Less-Than-Truckload: Shipments of goods or merchandise that comprise less than a truckload in volume.
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Live Entry: Requires that the commercial invoice, original export license (if applicable), customs entry, and estimated duties must be submitted to U.S. Customs and Border Protection before the shipment can be released. There is normally a one day delay on live entry shipments. If additional information is needed, UPS will contact the recipient.
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M
Multi-modal: Refers to the practice of using more than one type of transportation (ocean, air, and ground, for example) to deliver a single shipment.
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Multi-piece Shipment: A shipment that contains more than one package. UPS Internet Shipping supports up to 20 packages per shipment. Note: UPS-supplied packaging, such as UPS Express, Window, Legal, or Reusable Envelopes, will be processed as single-piece shipments.
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Multiple Accounts: You can manage multiple accounts and bill shipping charges to different account numbers with UPS Internet Shipping.
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O
Order Fulfillment: The process of taking orders, collecting products from inventory, and creating shipments based on customer requirements.
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Origin Country: The country from which your shipment is sent.
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Origin Location: The location from which your shipment originates. The Origin Location is used to help determine the cost of your shipment. It can differ from the Shipper Address, as long as both addresses are in the same country. The Origin Location is also called the Ship From Location.
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Other Regulated Materials: Other Regulated Materials are products or materials that are considered hazardous materials, but are not covered under specific product classifications.
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Outbound Notification: One of the services offered through Quantum View OutboundTM, the secure Web-based service that gives you access to the latest, detailed shipment information about packages you ship that are in transit with UPS. Outbound Notification provides you with complete information about outbound packages, including supply chain status updates.
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Outbound Shipment: Any shipment sent from you to another party.
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Overnight: Refers to the time by which delivery of letters and packages can be made by several of UPS's Next Day Air and UPS Express services to various destinations.
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P
Personal Identification Number: Used to gain access to Secure Package Tracking information. Each PIN is unique and random, consisting of alpha and numeric characters without case sensitivity. During My UPS registration, a PIN is assigned to a single User ID and Shipper Number.
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Pickup Location: Identifies where UPS will pick up a package, letter, or shipment.
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Pickup Status: Reveals when you can expect your package to be picked up by UPS. You can check your Pickup Status on ups.com.

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Pickup Summary Report: Lists the total packages, by service type, to be picked up by UPS at the end of the day. Your UPS driver will sign this report to confirm the packages were picked up.
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Print and Mail Return Label: Offers an easy way for your customers to return a UPS-compatible shipment. At your request, UPS will send this label electronically to the customer to print and affix to the package being returned.
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Print Return Label: Offers a convenient way for you to distribute return labels to your customers. Simply print out the label and include it in the outbound shipment or distribute it to your customers separately for easy returns.
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Proof of Delivery: Upon request, UPS will provide Proof of Delivery (P.O.D.) via fax or mail. P.O.D. is an optional service, and an additional charge will be assessed to the shipper.
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Q
Quantum View: A portfolio of visibility services designed to provide proactive status information about UPS shipments. These services include Quantum View® Data, Quantum View® Manage, and Quantum View Notify®.
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R
Reference: When you send a shipment, you can assign a reference that will make it easier to coordinate with your or your customer's billing or filing system. The reference can be a purchase order number, a customer's job number, a Bill of Lading number, or a group of words that identifies the shipment.
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Reference Type: Refers to the kind of reference you assign to a shipment. For example, you might reserve reference 1000 through 9999 to track your purchase orders. In this case, the reference type would be Purchase Order.
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Request for Claim Payment Form: Is the form you will need to submit to UPS if you are notified that a package you shipped was damaged or lost during the delivery process.
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Request Intercept: For shipments within the U.S. and Puerto Rico, you can request an intercept by selecting View History or Void Shipment to access your shipping history. UPS will perform one of the following intercept actions: return to sender, deliver to another address, reschedule delivery, or hold for pickup. The intercept request type you choose will be applied to all selected packages, and you will only be charged if your intercept request is completed.
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Returns Management: Return of a shipment or order from recipient back to shipper. Reasons can include order inaccuracy, customer dissatisfaction, diagnostics and repair, damage, or return of goods into inventory. Also called Reverse Logistics.
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Reverse Logistics: Return of a shipment or order from recipient back to shipper. Reasons can include order inaccuracy, customer dissatisfaction, diagnostics and repair, damage, or return of goods into inventory. Also called Returns Management.
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S
Saturday Delivery: Saturday delivery service is available for UPS Next Day Air® Early A.M.®, UPS Next Day Air®, UPS 2nd Day Air®, and UPS Worldwide Express NA1 shipments to select major metropolitan areas. It is also offered in major metropolitan areas for UPS Worldwide Express shipments to the United States, Canada, Germany, France, South Korea, and the United Kingdom, and for UPS Worldwide Express Plus and UPS Worldwide Express Freight™ shipments to Canada and the United States.

For Saturday Delivery, you must affix a Saturday Delivery sticker to each shipment. With some services, Saturday delivery is available for UPS Returns® services that have a return-to address in the United States and Puerto Rico. 
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Service: The UPS service type for a shipment. For more information on service types, refer to the UPS Rate and Service Guide.
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Service Parts Logistics: Service Parts Logistics (SPL) supports the repair and maintenance of high-tech equipment after it's in the hands of the customer, including the management of parts, repairs, and refurbishing.
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Ship Date: The day that your package is tendered to UPS and begins the journey to its destination.
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Ship From Location: The location where your shipment originates. It is used to help determine the cost of your shipment and can differ from your shipper address (as long as both addresses are in the same country). Your Ship From Location is used as the default pickup address for On-Call Collection requests.
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Shipment: Generally, packages or articles shipped. All packages shipped internationally covered under a single UPS Waybill shall be considered a single shipment. UPS Hundredweight shipments shall be considered a single shipment. Except for such international shipments and UPS Hundredweight shipments, each package or article shall be considered a separate and distinct shipment.
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Shipment Reference: Allows you to track any UPS shipment by reference, rather than by tracking number. When preparing a shipment, you can assign a reference that will make it easier to coordinate with your, or your customer's, billing or filing system.
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Ship Notification: On request, UPS will provide notification of a shipment requested by the shipper using Quantum View Notify. This notification e-mail will include the tracking number(s). Fax notification is subject to an additional charge; e-mail notification is provided at no additional charge. The applicability of this term, or the availability of the referenced service, may vary according to the country of origin and country of destination.
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Shipper's Export Declaration: A Shipper's Export Declaration (SED) is a document used for compiling U.S. export trade statistics and for export control.
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Shipper Address: The name and address from your My UPS Profile. This address may be different than the Ship From Location, as long as both addresses are in the same country.
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Shipper Release: Selecting Shipper Release authorizes UPS to release the package or letter on the first delivery attempt without receiving a signature. When Shipper Release is selected, the shipper accepts liability for the loss of the package after delivery has been made as provided for in the UPS Tariff, and Terms and Conditions of Service in effect at the time of the shipment. Note: Shipper Release is available from US50 and Puerto Rico origins to US50 and Puerto Rico destinations.
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Shipping Options: A page in UPS Create a Shipment where you can specify shipping characteristics without setting or modifying your shipping preferences.
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Shipping Preferences: Settings for your most frequently used shipping options. Setting your shipping preferences allows you to shorten the time it takes to process a shipment.
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Ship To: The location where your shipment is being sent.
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Single Entry Bond: A Single Entry Bond (SEB) is a one-time bond issued to ensure compliance with U.S. laws and regulations.
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Single-piece Shipment: A single-piece shipment contains one package. UPS Envelopes are always single-piece shipments.
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Standard Services: UPS offers a range of services to customize shipping solutions to help you better manage your shipping operations, improve tracking, and provide you with an expanded view of your shipping activity. Register at My UPS to use UPS Standard Services.
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Stench Packaging: A packaging system required for certain hazardous materials that is designed to protect against the release of odors in case of leakage from a primary receptacle. You can find out what types of material require stench packaging by consulting the chemical table or by calling the UPS Hazardous Materials Support Center.
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Supply Chain Management: Supply Chain Management (SCM) provides solutions for the re-engineering and management of global supply chains -- from supplier through manufacturer, distributor, dealer, and/or the end consumer. UPS offers comprehensive Supply Chain Management expertise.
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T
Tariff Code: A tariff code is a product-specific code as documented in the Harmonized System (HS) maintained by the World Customs Organization (WCO.) Tariff codes exist for almost every product involved in global commerce. Required on official shipping documents for tax assessment purposes, a tariff code ensures uniformity of product classification worldwide.

A complete tariff code is no less than six digits and can be up to 10. The more digits in a tariff code string, the more specific the product it identifies. A string of less than six digits is considered a partial tariff code and represents a broad product category or chapter of products in the HS.
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Temporary Import Entry/Bond: A Temporary Import Bond must accompany a special customs entry for merchandise to be brought into the country exempt of duty, providing the merchandise exits the country within a certain amount of time and under U.S. Customs and Border Protection supervision.
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Terms and Conditions: The Terms and Conditions are part of the UPS shipping contract, and contain the general terms and conditions under which UPS is engaged in the transportation of packages in its own territory and jointly through interchange with its affiliates. These Terms and Conditions of Service may vary depending upon the country of origin. The applicability of this term, or the availability of the referenced service, may vary according to the country of origin and country of destination.
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Time-in-Transit: The number of days, excluding weekends and holidays, that a package is in transit from pickup to delivery.
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Tracking Number: UPS's Tracking numbers provide the capability to identify and trace a shipment as it moves through the UPS system to its destination. UPS automatically assigns a tracking number to your shipment. UPS will also track other types of tracking numbers, using unique numeric formats that contain from four to 20 characters. These types include UPS InfoNotice numbers, UPS Service Notice numbers, PRO numbers, House Air Waybill numbers, and House Bill of Lading numbers.
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Transit Time: Determines delivery dates and times for all UPS services for more than 200 countries and territories. International delivery dates and times are for door-to-door service, including customs clearance.
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Transportation Charges: These represent the base shipping costs for a package. Transportation Charges do not include declared value fees, adjustments or refunds.
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U
U.S. Shipper's Export Declaration: A U.S. Shipper's Export Declaration (SED) was a standard United States government form required for all U.S. exports with commodities valued at US$2,500 or higher. It has been replaced with the Electronic Export Information form (EEI). The EEI is mandatory for shipments which require a U.S. Department of Commerce validated export license or a U.S. Department of State license, regardless of the value of the goods.
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UPS Account Number: An account number assigned by UPS to a shipper for billing purposes.
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UPS Account Owner: Companies with a UPS account will usually identify one person as the UPS Account Owner. This person authorizes who will be able to use a UPS service, bill charges for that service to a UPS Account, and receive shipment information related to a UPS Account. The Account Owner can also approve and delegate authority to sub-administrators to help manage day-to-day requests.
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UPS Address Validation: An Application Programming Interface (API) that allows you to confirm addresses down to the street-level in the United States.
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UPS Air Hundredweight Service: Offers discount pricing for multiple package shipments weighing less than 1,000 lbs. that are sent by air to a single recipient, at one location, on the same day.
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UPS Airlines: The trade name under which UPS operates one of the world's largest airlines to serve more than 200 countries and territories worldwide.
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UPS Billing Data: A single data file that contains UPS shipping information for all the account numbers you have enrolled. Multiple accounts can be combined for a comprehensive view of your UPS shipping costs (available in more than 35 countries).
 
UPS sends an e-mail to up to five addresses of your choice. A link in the e-mail allows recipients to securely download billing data. You can analyze charges by using the downloadable Billing Analysis Tool. The tool works with billing data to produce insightful reports that support your business processes.  
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UPS CampusShip: A Web-based, UPS-hosted shipping system designed specifically for enterprise use.
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UPS Consignee Billing: An alternative billing option, also called Collect Billing, in which UPS bills shipping charges to the recipient. UPS accepts shipments for Consignee billing as long as the recipient has a valid UPS account number and has agreed to accept the charges. The shipper is responsible for all charges in the event of non-payment by the recipient. The applicability of this term, or the availability of the referenced service, may vary according to the country of origin and country of destination.
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UPS Customer Center: A Customer Center is a UPS-owned and staffed shipping location equipped to assist you with any UPS international, air or ground package shipment. Most Customer Centers are found on-site at UPS operating facilities nationwide, with some in busy metropolitan areas. Hours of operation vary by location.
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UPS Drop Box: With later pickup times and nearly 40,000 locations, UPS Drop Boxes provide convenience, security, and ease of use to meet the demands of your busy schedule. UPS Drop Boxes accept all UPS service levels 24 hours a day, seven days a week, and are available at the nearest self-service location.
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UPS Import Freight Collect: Allows import shipments from your international vendors and suppliers to be billed to your UPS account. Provides you with multiple shipment options, all using import rates fixed in U.S. dollars.
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UPS InfoNotice: The document left by a UPS driver to indicate that a delivery has been attempted. Each UPS InfoNotice® contains a UPS InfoNotice number that allows you to track, change delivery options, and verify the arrival of your packages.
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UPS Internet Shipping: Allows you to conveniently prepare domestic and international shipments online. UPS's Web-based shipping service does not require any additional software, and shipments can be paid for by payment card (for example a debit or credit card, where applicable) or UPS Account Number. It includes the ability to:

  • Create professional labels
  • Store up to 300 addresses in your address book
  • Access your previous shipments
  • Track a shipment
  • View proof of delivery

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UPS Location: Self-service and staffed shipping locations at which you can drop off your UPS shipment. Use Find Locations to find a convenient location nearest you.
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UPS On-Call Pickup: Gives you the convenience of having a shipment picked up at your home or office in major metropolitan areas.
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UPS PDF Invoice: An exact copy of the UPS paper invoice, in an electronic format. UPS sends an e-mail to up to five e-mail addresses. The e-mail contains a link that allows customers to securely download the PDF copy of the invoice. UPS PDF Invoice is available for both the Domestic/Export and Import UPS charges.
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UPS Ready Program: UPS Ready® Program includes approved developers that meet UPS standards for providing you a wide range of technology solutions from warehouse management systems and hardware specialists to regional integration services.
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UPS Returns: Offers several return label options, including Authorized Return Service labels, UPS Print Return labels, UPS Print & Mail Return labels, and UPS Electronic Return Labels. These services are available for UPS Next Day Air, UPS 2nd Day Air, UPS 3 Day Select, and UPS Ground services within the United States. 
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UPS Returns Plus: Offers two pickup options for returning shipments, including 1 UPS Pickup Attempt and 3 UPS Pickup Attempts. These options are available for UPS Next Day Air, UPS 2nd Day Air, UPS 3 Day Select and UPS Ground services within the United States.
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UPS Signature Tracking: Advanced tracking technology that enables companies to obtain instant Proof of Delivery (P.O.D.) of goods with a digital signature.
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UPS Time in Transit: A UPS OnLine Tool that displays all UPS shipping services and their availability worldwide. UPS Time in Transit determines the scheduled delivery date and time, as well as the number of days the package will be in transit.
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UPS Tracking: An online system that allows you and your intended recipients to track the delivery status of a shipment. You can access tracking information with a tracking number, an import tracking number, a reference, or an e-mail address.
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V
Value-Added Services: Optional services to enhance your pickup, delivery, or tracking, like C.O.D., Delivery Confirmation, Return Services, Declared Value, or Notification services. Additional charges may apply for some value-added services.
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Verbal Confirmation of Delivery: One of the delivery confirmation options you have when you send a package UPS Next Day Air Early A.M. When you use this service, UPS will call you to confirm delivery of your package.
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Verification Question: A piece of information you establish when you register with My UPS. For example, you may select Mother's Maiden Name as your verification question. If you forget your My UPS password, you will be asked to provide your mother's maiden name to verify your identity and retrieve your password.
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W
WorldShip: WorldShip® is a full-featured, Windows®-based, global shipping software, which is available in over 100 countries and multiple languages. WorldShip gives you access to the complete portfolio of UPS package and freight services. You can also streamline business processes by connecting WorldShip to your internal customer service and accounting systems.
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Z
Zone: A service area on which shipping rates are based.
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Zone and Rate Charts: Use the Zone and Rate Charts to determine UPS shipping rates worldwide. You can use the zone number, along with the weight of your shipment, to obtain the shipping rate.
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