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UPS Takes Action Against Fraud
Working with You to Protect Your Account Information
Business runs on information, and making sure your data is safe is absolutely critical. UPS is committed to helping you protect your account information and keeping your transactions secure.

We are vigilant in proactively implementing processes that reduce the risk of fraud, and we'll work with you to help you steer clear of problems.

Account Number Protection
At UPS, protecting your account information is very important to us. We use sophisticated measures to help safeguard your account number from unauthorized use. UPS will also work with you to help investigate any shipping charge irregularities you encounter and take appropriate action, including removal of incorrectly assigned charges.

  • If you identify charges on your UPS invoice that do not correspond to shipments you authorized, or if the charges correspond to shipments you authorized but look suspicious, please contact us at fraud@ups.com.
  • If the questionable charges are associated with an Air or Ground Shipping Document, or if you do not use these documents, you can request that UPS take steps to restrict use of these documents with your account. If you would like to request this restriction, please contact your account manager or e-mail us at fraud@ups.com.

Online Protection
When you ship online through UPS Internet Shipping or through UPS WorldShip® software, enhanced authentication procedures allow us to confirm your identity. Additional layers of security have been implemented for ordering supplies and for using UPS Delivery Intercept®.

Payment Card Protection
The ups.com website is encrypted with a 128-bit Secure Sockets Layer (SSL) to protect account and payment card (for example, a debit or credit card) information. We match payment card information to the payment card billing address, and investigate any unauthorized charges that may be reported.

Identifying and Reducing Threats
We use sophisticated trend and data analysis to identify fraud. Our participation in a cyberspace fraud task force keeps us well informed on the issues affecting the postal and shipping industry globally.

Site Validation
UPS uses extended validation certificates from VeriSign Inc., to help customers protect their personal information when using ups.com. Browsers that support extended validation certificates will display our company's name (United Parcel Service Inc.) in the browser's address bar. Depending on the browser type, the address bar may be shaded green or the company name may appear in green.

This graphic display assures the user that ups.com has undergone additional validation and that UPS is the owner of this website.
This will only be visible on secure pages on the website (address lines that begin with https.)

Any browser that does not support extended validation certificates will continue to function, but it will not present this extended validation indicator.
Examples of Extended Validation Certificates in Common Browsers
If the browser supports extended validation certificates, the address bar will display the company name, United Parcel Service Inc., and some variation of green highlight in the address bar (Note: in the Safari browser, the company name is highlighted in green when your mouse hovers over the name). See below examples of the display for the most common web browsers.

Internet Explorer
Internet Explorer



Firefox
Firefox



Safari
Safari





View Examples
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