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UPS Voice Notification
What is UPS Voice Notification?

Provided at no additional cost, UPS Voice NotificationSM gives recipients advance notice that a shipment is on its way, and a timeframe in which the shipment will arrive. In addition, Voice Notification lets recipients know when UPS will arrive to retrieve a return package so the shipment can be ready for pickup. 

Voice Notification is available with these services:

  • Signature Required and Adult Signature Required shipments to residential addresses

  • Collect on Delivery (C.O.D.) shipments to residential addresses

  • 3 UPS Pickup Attempts on UPS Returns® to residential addresses

    Voice Notification is only valid for packages with a U.S. origin or destination that are processed in a UPS automated shipping system or a UPS Ready® solution.

    To request Voice Notification, simply provide the recipient's phone number and check the Residential Address box in the UPS online shipping application when creating a shipment.



  • Next Steps
    Find out more about services that feature Voice Notification.



    Related Links
    Find information to help determine the cost of your shipment.