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Delivery Answers |
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Why wasn't my package delivered in three days, as indicated?
"Three days" means three business days. Please note that the UPS Time in Transit Guarantee applies only to business days...
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A UPS InfoNotice was left on your door to let you know that a package delivery or pickup was attempted. Your UPS InfoNotice contains information to help you complete the delivery or pickup.
- If the packages were C.O.D. or Signature Required, refer to boxes checked by your UPS driver on the UPS InfoNotice.
- If the UPS driver was able to leave your package at an alternate location, your UPS InfoNotice indicates where the package was left (for example, your garage or back porch).
- If a package pickup was attempted and you were not available, your UPS InfoNotice indicates the next pickup date and time.
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The barcode on your UPS InfoNotice gives you easy access to your package delivery information. By entering this one number, you can track all your packages at UPS.com and receive additional information regarding future delivery attempts for your packages.
To track your UPS InfoNotice on the Web, select Tracking from the UPS navigation bar and enter the UPS InfoNotice number as you would a tracking number. The UPS InfoNotice number is located at the bottom of the slip, just above the barcode.
In the U.S., you can track, locate, and verify the arrival of your packages by calling 1-800-833-9943. |
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Yes. UPS makes up to three delivery attempts, excluding Saturdays, Sundays, and holidays. |
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If this was a first or second attempt, the next delivery attempt will be made on the next business day. Your UPS driver has indicated on the UPS InfoNotice the approximate time range within which the next attempt will be made. |
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Yes. Simply write the address you would like to have the package delivered to on the "Comments Line" on the front of the UPS InfoNotice. Then place the UPS InfoNotice back in the same location where the driver originally left it. (This does not apply to "Adult signature required" deliveries.)
You may also submit a Delivery Change Request using the UPS Web site. Enter your 12 digit InfoNotice number on the Tracking page to begin requesting a change of delivery. Select the Redirect Package option to have your package delivered to an alternate address. |
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Unless it was a C.O.D. delivery, UPS will hold your package for five business days. If the package is not picked up within five business days, it will be returned to the sender.
C.O.D. packages are automatically returned to the sender on the same day the final delivery attempt is made. |
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There are several delivery options available. First, look closely at the InfoNotice to see if any instructional boxes are checked. Depending on the requirements of the shipper, you may be able to sign the back of the InfoNotice authorizing the driver to leave your package. Or, in the comments section of the note, you may write another address where the driver should take the package for delivery.
You may also submit a Delivery Change Request using the UPS Web site. Enter your 12 digit InfoNotice number on the Tracking page to begin requesting a change of delivery. You may choose from the following four options:
- Reschedule Delivery: Reschedule a date for delivery at the original address.
- Return to Shipper: Return your package to the shipper.
- Redirect Package: Have your package delivered to an alternate address.
- Will Call: Arrange to pick up your package at UPS.
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For additional information, please call the customer service telephone number listed on your UPS InfoNotice. |
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UPS InfoNotice |
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If you received an InfoNotice and aren't sure what to do with it, visit Learn About the UPS InfoNotice.
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Why was a UPS InfoNotice left on my door?