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Shipping Answers |
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Can I track the status of my claim?
Yes, you can track the status by logging in to My UPS, then ...
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To create a shipment, you must have an IBM compatible or Apple compatible computer with an Internet connection; Microsoft® Windows 98, 2000, NT, ME, XP, or Vista operating systems; or Apple® Mac OS 8.0 or higher on Apple compatible systems.
Your system must also have one of the following browsers installed (beta versions of browsers are not supported):
Supported Browsers:
- Microsoft Internet Explorer 6.x
- Microsoft Internet Explorer 7.x
- Netscape Navigator 7.x
- Netscape Navigator 8.x
- Netscape Navigator 9.x
- Firefox 2.x
- Opera 9.x
- Safari 2.x or higher
Note: Do not access UPS Internet Shipping using Microsoft Outlook. Instead, use a browser that you start from your desktop.
In addition to using one of these recommended browsers, the following options will need to be set:
- Enable JavaScript
- Accept Cookies
- Enable Secure Socket Layer (SSL) encryption technology. 128-bit required
- Enable Graphics
- Save encrypted pages to disk
- Adjust page caching to:
- Microsoft Internet Explorer: Every time user starts IE / every visit to page
- Netscape Navigator: Every time user views page/always
Also, you will need a Hewlett Packard compatible Laser Jet printer, inkjet printer (acceptable quality output for labels is required), or the UPS Thermal Printer (see page 161 for installation instructions) to allow you to print labels.
Finally, you will need to disable all "pop-up killer" software. UPS Internet Shipping uses pop-up windows to display/print labels and receipts.
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Set your browser to support the following settings:
- Enable JavaScript
- Accept cookies
- Enable Secure Socket Layer (SSL) encryption technology
- Enable Graphics
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You must have Netscape® Navigator/Communicator 7.x, 8.x, or 9.x to use UPS Internet Shipping.
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For supported versions of Netscape Navigator/Communicator, we recommend that you open a single browser. Multiple browsers can interfere with UPS Internet Shipping and can create problems maintaining your shipping transaction.
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Microsoft Internet Explorer version 6.x or 7.x will work with UPS Internet Shipping. For enhanced performance, security, and stability, we recommend using Internet Explorer 7.x. Also, ActiveX must be enabled on all versions of Microsoft Internet Explorer.
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For any version of Internet Explorer (IE), we recommend that you open a single browser. Multiple browsers can interfere with UPS Internet Shipping and can create problems maintaining your shipping transaction. Also, ActiveX must be enabled on all versions of Microsoft Internet Explorer. Javascript must also be enabled.
If you are receiving intermittent browser error messages like "unable to connect to server," upgrading may be effective. To upgrade, use the automatic upgrade feature in the IE Help menu.
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Yes. Please see the minimum system requirements listed above for further details regarding Apple compatibility.
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UPS has successfully tested UPS Internet Shipping with AOL 7.0 using Microsoft Internet Explorer 5.5 Service Pack 2 and IE 6.0. UPS recommends this configuration for AOL users.
AOL users may need to use a different browser than the one included with AOL. To do this, simply minimize AOL after an Internet connection has been made and start a new browser, such as Microsoft Internet Explorer or Netscape Navigator/Communicator.
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If you are attempting to log in and find that you are returned to the log in screen after providing your correct User ID and Password, you may need to check your browser settings to ensure that your browser is set to receive cookies.
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If you are using Microsoft® Internet Explorer (IE) 4.01 with Service Pack 1 and are experiencing slow or sluggish performance, or if you are receiving intermittent browser error messages such as "unable to connect to server," we recommend upgrading your browser to IE 5.5 SP2. This upgrade appears to improve performance and reliability. To upgrade, use the automatic upgrade feature in the IE 4.01 Help menu. Also, Active X must be enabled on all versions of Microsoft Internet Explorer.
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If you are using Windows 95 and Internet Explorer (IE) 4.01 with Service Pack 1 and experiencing fatal errors, we recommend upgrading your browser to IE 5.5 SP2. This upgrade appears to improve performance and reliability. To upgrade, use the automatic upgrade feature in the IE 4.01 Help menu. Also, Active X must be enabled on all versions of Microsoft Internet Explorer.
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UPS Internet Shipping maintains your shipment data throughout your shipping transaction. In order to secure and avoid any loss of your shipment data and provide for a smoother shipping process overall, you should not use the browser's back button but instead use the navigational elements within the Web page, such as the buttons on the UPS tool bar and text links.
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What are the minimum system requirements for UPS Internet Shipping?