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You can use a Hewlett Packard LaserJet or compatible laser printer, inkjet printer, or the UPS Thermal Printer.
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No. UPS Internet Shipping works only with UPS Thermal Printer models LP 2543, LP 2844, Zebra S4M, and ZP-450. You can also print labels to laser printers and inkjet printers.
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The printer drivers you can download from our Web site operate UPS Thermal Printer models LP 2543, LP 2844, Zebra S4M, and ZP-450. To install your printer driver, follow the download and installation instructions for your computer operating system. The same driver runs all three printer models we support.
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Your labels and receipts automatically print to your default printer. To change your printer preferences, select Create a Shipment in the area at the left, and then select Set Preferences.
To switch from your default printer to your UPS Thermal Printer during the Complete Shipment process, follow these steps:
- Select the printing preferences link in the introductory paragraph of the Complete Shipment page.
- To print labels to your thermal printer, select Use my UPS Thermal Printer. To print your labels to your default laser or inkjet printer, uncheck the thermal printer checkbox.
- To print a receipt to your thermal printer, select Use my UPS Thermal Printer. To print your receipts to your default laser or inkjet printer, uncheck the thermal printer checkbox.
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- In the Complete Shipment process of UPS Internet Shipping, the labels and receipt checkboxes will be checked and ready for you to view and print. You can uncheck any box if you do not want to print that label.
- Select View/Print.
- If you are printing to a UPS Thermal Printer, the labels will automatically print to the thermal printer. If you are printing to a laser or inkjet printer, the labels will appear in a new browser window. Wait for the window to load completely. Then, within the new window, go to the File menu and select Print.
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- In the Complete Shipment process of UPS Internet Shipping, select the receipt checkbox.
- Select View/Print.
- If you are printing to a UPS Thermal Printer, the receipt will print automatically. If you are printing to a laser or inkjet printer, the receipt will appear in a new browser window. Wait for the window to load completely. Then, within the new window, go to the File menu and select Print.
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Note: Return Services is not available in all countries.
- After printing your outgoing shipment labels and receipt in the UPS Create a Shipment process, select the Create a Return link on the Create a Shipment page or from the area at the left.
- Fill in the information required on the Create a Return form, following the instructions on the page. Further details are available by selecting Help on the same page.
- Select View/Print.
- If you are printing to a UPS Thermal Printer, the labels will automatically print to the thermal printer. If you are printing to a laser or inkjet printer, the labels will appear in a separate browser window. Wait for the window to load completely. Then, within the new window, go to the File menu and select Print.
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Note: Return Services is not available in all countries.
- After printing your outgoing shipment labels and receipt in the UPS Create a Shipment process, select the Create a Return link on the Create a Shipment page or from the area at the left.
- Fill in the information required on the Create a Return form, following the instructions on the page. Further details are available by selecting Help on the same page.
- Select View/Print.
- If you are printing to a UPS Thermal Printer, the labels will automatically print to the thermal printer. If you are printing to a laser or inkjet printer, the labels will appear in a separate browser window. Wait for the window to load completely. Then, within the new window, go to the File menu and select Print.
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If your labels are getting cut off when printing, or if they are missing a border, text, or other, you may need to adjust your print margin settings.
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In some cases, we have found that you may need to wait until the View/Print Label page fully loads in your browser before you attempt to print a label. To ensure your label scans accurately, reprint the label and discard the fuzzy one.
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You may need to adjust your desktop font size, or set your default font to an accurate size.
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An error often indicates that you do not have the proper printer driver software installed. If this is the case, select Printing Labels and Receipts in the area at the left, then select Technical Help and follow the download and installation instructions. Or, select Create a Shipment in the area to the left, then select Set Preferences. From the Preferences page, you can select Install UPS Thermal Printer for instructions.
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If your label does not print, wait a few minutes and try printing again. If the label still does not print, check your cable connections. Then restart your computer and printer before trying to print again.
You also have the option of reprinting the label from Shipping History in the area at the left within 24 hours. Typically, it takes fewer than 15 minutes for your shipped packages to appear in your Shipping History.
If the printing problem persists, you may need to reinstall your printer driver. Check your printer manual, or contact your company's technical support staff.
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The label should be affixed to your package with a clear plastic pouch, which you can obtain from a staffed UPS Service Center, or by selecting the Shipping tab in the area at the top of the screen, then selecting Get UPS Labels, Paks, and More in the area at the left. If you do not have a pouch, affix the folded label using clear plastic shipping tape over the entire label area. Be careful not to obscure or damage the bar codes or addresses.
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If your ink cartridge is running out of ink or the cartridge is new, the lines created on the labels may be broken or light. Replace old ink cartridges and use your printer diagnostics to improve the print quality until dark, crisp, solid lines are printed. Your UPS driver may be unable to accept a package if the label is unreadable or unscannable.
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You should retain your UPS Internet Shipping receipt for at least as long as the period in which to make a claim. For specific details, review your local UPS Terms and Conditions or contact your local UPS office.
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If a printing error occurs, the lighted button on the thermal printer may turn red, or the printing may not start or stop. Refer to your thermal printer instructions to resolve these printer problems.
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You can continue to ship with UPS Internet Shipping by printing your labels and receipt on your laser printer or supported inkjet printer. You can de-select your UPS Thermal Printer at the Complete Shipment stage or on your Set Preferences page. The system will then default to your connected laser or inkjet printer.
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What types of printers can I use to print labels and receipts?