 |
Delivery Answers |
|
I am expecting to receive a package. Can I have my package routed to another address?
For security reasons, UPS does not reroute packages for consignees until one delivery attempt is made...
|
|
|
|
|
Fill out the online application by completing the following steps:
- Select the Shipping tab at the top of the page.
- In the area at the left, select Open a UPS Account.
- If you are not already logged in to My UPS, you will be instructed to do so.
- Answer the application questions to determine which account fits your specific needs.
You can also call 1-800-PICK-UPS® (1-800-742-5877) to set up your UPS Account. After your new account is processed, we will provide relevant information to help you start shipping.
|
 Back to Top
|
|
All accounts are required to provide information on shipping needs and volume, billing preferences and location. A valid credit card is required for Personal accounts. Business accounts have the option to pass the credit verification or provide a valid credit card.
|
Back to Top
|
|
You will be asked to provide a valid credit card for weekly shipping charges.
|
Back to Top
|
|
You will receive your UPS Account Number after you complete the Open a UPS Account process. For Daily Pickup Accounts, you will need to continue dropping off your packages until the date your pickup begins. For Occasional Shipper Accounts, your account is active immediately.
|
Back to Top
|
|
When you open a Daily Pickup Account, a UPS driver will stop by your location every Monday through Friday to pick up your ground, air and international packages. A weekly service charge will apply, based on your weekly shipping volume. The weekly service charge and UPS Daily Rates will be billed to your UPS Account or credit card. More information about UPS Daily Rates can be found in the UPS Rates section of the UPS Tariff/Terms and Conditions of Service under the Support tab.
|
Back to Top
|
|
To change your UPS Account Location Address (the address where you recieve UPS supplies and invoices), you must notify UPS by calling 1-800-PICK-UPS. Changing your Shipper Address or Ship From Address in the My UPS Profile wil not permanently make the change.
|
Back to Top
|
An Occasional Account gives you the convenience of weekly billing even if you don't require daily pickup. UPS Retail rates will be billed to your UPS Account. More information about UPS Retail rates can be found in the UPS Rates section of the UPS Tariff/Terms and Conditions of Service under the Support tab. With an Occasional Account, you can ship all types of letters and packages using UPS Internet Shipping, which allows you to print shipping labels from your computer. You can also order Air Shipping Documents (ASDs) and Waybills online by selecting Get UPS Labels, Paks, and More from the Shipping home page. You must have a UPS Account number to order these supplies.
With this account, you decide when and if you need to schedule a pickup or drop off your shipments. Once you have prepared your shipment on UPS.com, you have the following options:
- Schedule an On-Call PickupSM to have your shipment picked up by a UPS driver for a nominal fee.
- Hand your shipment to any UPS driver in your area.
- Take your shipment to The UPS Store®, a UPS Customer Center, an Authorized Shipping Outlet, or a UPS Drop Box.
- Drop off your shipments at one of the 60,000 UPS locations.
|
Back to Top
|
|
Yes, your UPS account can also be billed for any import transaction. Be certain to instruct your shipping partners to ship using UPS Freight Collect and instruct them to bill to your UPS account. A UPS Routing Form can be used to facilitate this communication.
|
Back to Top
|
|
You have several options for shipping a package. You may use UPS Internet Shipping, or Worldship to process shipments and print labels from your computer.
|
Back to Top
|
|
Your UPS Account is set up for weekly billing, which means that you will receive a weekly bill that covers the previous week's shipping charges. If there is a credit card associated with your UPS Account, charges are billed to your credit card weekly. For more information and other payment options, please visit the UPS Service Guide.
|
Back to Top
|
|
UPS provides many self-service and staffed shipping locations throughout the United States, Canada, Puerto Rico, and the Virgin Islands. To find the UPS location nearest you, please see the Locations tab at the top of the page, or call 1-800-PICK-UPS. Some package restrictions apply.
|
Back to Top
|
UPS Drop Boxes are self-service locations that accept all UPS service levels.
Located in nearly 40,000 business and retail areas, UPS Drop Boxes feature the latest possible pickup times and are accessible 24 hours a day, seven days a week. Many necessary shipping supplies are available at these locations. The maximum value or Declared Value per package shipped at a UPS Drop Box is US$500.
Please select the Locations tab at the top of the page or call 1-800-PICK-UPS to find your nearest location.
|
Back to Top
|
A Customer Center is a UPS-owned and staffed shipping location equipped to assist you with any UPS international, air or ground package shipment. Most Customer Centers are found on-site at UPS operating facilities nationwide, with some in busy metropolitan areas. Hours of operation vary by location.
Most Centers also provide packaging services and supplies (such as cartons, tape, bubble wrap, CD/video mailers) for a small charge, and all accept pre-paid packages that you process at UPS.com. Via our Hold for Pick-Up service, we can also deliver and hold your package for later pick-up at the Customer Center you select. Hold for Pick-Up is available free of charge at all Centers. Please see the Locations tab at the top of the page or call 1-800-PICK-UPS to find your nearest location.
|
Back to Top
|
|
Authorized Shipping Outlets (ASOs) and Commercial Counters are privately owned retail stores where you may ship packages via UPS. They provide a variety of packaging services and usually offer shipping services from a variety of carriers. They charge a handling fee in addition to the published shipping rate for your package. To find the Authorized Shipping Outlet nearest you, please see the Locations tab at the top of the page, or call 1-800-PICK-UPS.
|
Back to Top
|
|
On-Call Pickup is a UPS pickup service that is available Monday through Friday for all UPS services. Additionally, Saturday pickup is available for all Next Day AirSM and 2nd Day AirSM services. UPS On-Call Pickup Service gives you the convenience of having your shipment picked up at your home or office simply by scheduling your pickup via UPS.com or by calling 1-800-PICK-UPS. In most areas, you can request a same-day pickup. Otherwise, you can schedule a pickup in advance for the next business day, or later in the week, regardless of where you are located.
|
Back to Top
|
|
Hazardous Materials are products classified by the United States Department of Transportation as potentially dangerous to the environment or population. Please see the Preparing Your Package section under the Support tab for more information on Hazardous Materials.
|
Back to Top
|
|
When you use UPS Online or Air Shipping Documents, you have the ability to bill another account number. Select Bill Receiver or Bill Third Party.
|
Back to Top
|
UPS daily account customers can receive a discount for multiple packages going to the same address using UPS Hundredweight Service.
In order to receive UPS Hundredweight rates, daily pickup account customers should process their shipment using either UPS WorldShip or another UPS OnLine Compatible software program.
|
Back to Top
|
|
|
|
|
How do I set up an account with UPS?