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Open a UPS Account FAQ

How do I set up an account with UPS?
Fill out the online application by completing the following steps:

  1. Select the Shipping tab at the top of the page.
  2. In the area at the left, select Open a UPS Account.
  3. If you are not already logged in to My UPS, you will be instructed to do so.
  4. Answer the application questions to determine which account fits your specific needs.

You can also call 1-800-PICK-UPS® (1-800-742-5877) to set up your UPS account. After your new account is processed, we will provide relevant information to help you start shipping.




What information will I need to provide when opening an account?
To open an account, you will need to provide information on your shipping needs, volume, and location.




What happens if my business does not pass the credit verification?
You will be asked to provide a valid credit card for weekly shipping charges.

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When can I begin shipping with my new UPS Account Number?
You will receive your UPS Account Number after you complete the Open a UPS Account process. For scheduled pickup accounts, you can begin shipping immediately but you must continue to drop off your packages until the date your pickup begins. For a non-scheduled UPS pickup, your account is active immediately.

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What is Daily Pickup?
With Daily Pickup, a UPS driver will stop by your location, Monday through Friday, to pick up your ground, air and international packages. A weekly service charge will apply, based on your total weekly shipping charges. The weekly service charge and the lowest available rates will be billed to a UPS account or a payment card. To find out more about Daily Pickup, select the link below.


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If I move, how do I change my UPS Account Location Address associated with my account?
To change your UPS Account Location Address (the address where you receive UPS supplies and invoices), you must notify UPS by calling 1-800-PICK-UPS® (1-800-742-5877). Changing your Shipper Address or Ship From Address in the My UPS Profile will not permanently make the change.

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What is an Occasional Account?
An Occasional Account gives you the convenience of weekly billing even if you don't require daily pickup. UPS Retail rates will be billed to your UPS Account. More information about UPS Retail rates can be found in the UPS Rates section of the UPS Tariff/Terms and Conditions of Service under the Support tab. With an Occasional Account, you can ship all types of letters and packages using UPS Internet Shipping, which allows you to print shipping labels from your computer, or go to any UPS customer service location. You can also order Air Shipping Documents (ASDs) and Waybills online by selecting Get UPS Labels, Paks, and More from the Shipping home page. You must have a UPS Account number to order these supplies.

With this account, you decide when and if you need to schedule a pickup or drop off your shipments. Once you have prepared your shipment on UPS.com, you have the following options:

  • Schedule an On-Call PickupSM to have your shipment picked up by a UPS driver for a nominal fee.
  • Hand your shipment to any UPS driver in your area.
  • Take your shipment to The UPS Store®, a UPS Customer Center, an Authorized Shipping Outlet, or a UPS Drop Box.
  • Drop off your shipments at one of the 60,000 UPS locations.

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Can the UPS Freight Collect Shipments be billed to my 6-digit UPS Account number?
Yes, your UPS account can also be billed for any import transaction. Be certain to instruct your shipping partners to ship using UPS Freight Collect and instruct them to bill to your UPS account. A UPS Routing Form can be used to facilitate this communication.

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How do I ship a package?
You have several options for shipping a package. You can use UPS Internet Shipping, UPS CampusShip®, or WorldShip® to process shipments and print labels from your computer.

To begin shipping online immediately, register for or log into My UPS. You can also create a one-time domestic shipment by payment card (credit card only) without registering when you select the Ship as a Guest link on the UPS Internet Shipping log-in page.


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When will I be billed for my shipping charges?
Your UPS Account is set up for weekly billing, which means that you will receive a weekly bill that covers the previous week's shipping charges. You may receive your invoice via mail, or in electronic format through PDF Invoice. If there is a payment card associated with your UPS Account, charges are billed to your payment card weekly. For more information and other payment options, please visit the Billing and Payment section on the Support tab.


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How do I find the nearest shipping location for my UPS package?
UPS provides many self-service and staffed shipping locations throughout the United States, Canada, Puerto Rico, and the Virgin Islands. To find the UPS location nearest you, please see the Locations tab at the top of the page, or call 1-800-PICK-UPS. Some package restrictions apply.

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What is a UPS Drop Box?
UPS Drop Boxes are self-service locations that accept all UPS service levels.

Located in nearly 40,000 business and retail areas, UPS Drop Boxes feature the latest possible pickup times and are accessible 24 hours a day, seven days a week. Many necessary shipping supplies are available at these locations. The maximum value or Declared Value per package shipped at a UPS Drop Box is US$500.

Please select the Locations tab at the top of the page or call 1-800-PICK-UPS to find your nearest location.

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What is a UPS Customer Center?
A Customer Center is a UPS-owned and staffed shipping location equipped to assist you with any UPS international, air or ground package shipment. Most Customer Centers are found on-site at UPS operating facilities nationwide, with some in busy metropolitan areas. Hours of operation vary by location.

Most Centers also provide packaging services and supplies (such as cartons, tape, bubble wrap, CD/video mailers) for a small charge, and all accept pre-paid packages that you process at UPS.com.  Via our Hold for Pick-Up service, we can also deliver and hold your package for later pick-up at the Customer Center you select. Hold for Pick-Up is available free of charge at all Centers. Please see the Locations tab at the top of the page or call 1-800-PICK-UPS to find your nearest location.

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What is a UPS Authorized Shipping Outlet?
Authorized Shipping Outlets (ASOs) and Commercial Counters are privately owned retail stores where you may ship packages via UPS. They provide a variety of packaging services and usually offer shipping services from a variety of carriers. They charge a handling fee in addition to the published shipping rate for your package. To find the Authorized Shipping Outlet nearest you, please see the Locations tab at the top of the page, or call 1-800-PICK-UPS.

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What is UPS On-Call Pickup?
On-Call Pickup is a UPS pickup service that is available Monday through Friday for all UPS services. Additionally, Saturday pickup is available for all Next Day AirSM and 2nd Day AirSM services. UPS On-Call Pickup Service gives you the convenience of having your shipment picked up at your home or office simply by scheduling your pickup via UPS.com or by calling 1-800-PICK-UPS. In most areas, you can request a same-day pickup. Otherwise, you can schedule a pickup in advance for the next business day, or later in the week, regardless of where you are located.

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What are Hazardous Materials?
Hazardous Materials are products classified by the United States Department of Transportation as potentially dangerous to the environment or population. Please see the Hazardous Materials section in the Shipping area of the Support tab.


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How can I bill someone else for shipping charges?
When you use UPS automated shipping solutions or Air Shipping Documents, you have the ability to bill another account number. Select Bill Receiver or Bill Third Party.

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Can I get a price break for shipping multiple packages to the same address?
UPS Daily account customers can receive a discount for multiple packages going to the same address using UPS Hundredweight Service.
 
Daily pickup account customers should contact their UPS Account Manager to find out more about UPS Hundredweight.

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