UPS PDF Invoice General FAQ
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How do I void a shipment?
The process varies according to which UPS shipping service you use.
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A PDF invoice is an electronic document created using the Adobe Acrobat® software application. This file format captures all of the elements of a printed document as an electronic image that you can view, navigate, print, or forward to someone else.
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UPS PDF Invoice is designed for customers who ship domestic/export and/or import packages. With the UPS PDF Invoice, you can receive your invoices faster. Your invoice will be sent to you by e-mail. Domestic and export customers will receive their invoice every Monday. Import customers will receive their invoice 24 to 48 hours after it is produced. You can print a copy of your invoice in the same format as the UPS detailed paper bill.
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If you are a domestic customer, you will continue to receive your paper bill for three billing periods after you enroll in the PDF Invoice for your account. After the three billing periods, you will no longer receive a paper bill.
If you are an import customer, you will continue to receive your paper bill for 30 days after you enroll in the PDF Invoice for your account. After 30 days, you will no longer receive a paper bill.
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Yes, the PDF Invoice contains the same summary and detailed billing information as a paper bill.
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Unfortunately, UPS is unable to create a test file with your actual billing data before you enroll for the service.
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Domestic and export customers will receive their invoice every Monday, provided they have shipping activity for the previous week. Import customers will receive their invoice 24 to 48 hours after it is produced.
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UPS PDF Invoice is an exact copy of your UPS paper bill in an electronic PDF format.
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If you are enrolled in PDF Invoice online, follow these steps to change the e-mail addresses that receive UPS PDF Invoices:
- Log in to My UPS.
- Select Billing in the area at the left.
- From the Billing page, select Update Existing UPS PDF Invoice Settings.
- Enter information from either one of your last three Delivery Service Invoices or an International Package Service Invoice received in the last 45 days. You will be able to add or delete e-mail addresses.
All other customers should contact their UPS Account Executive or the UPS Customer Service Center at 1-800-PICK-UPS (742-5877) for domestic services, or 1-800-782-7892 for international export and import services.
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Your invoice may not have arrived for one of the following reasons:
- The billing data file was transmitted, but the destination e-mail address was unreachable (because of a problem with your server or your mailbox was full, for example).
- The e-mail address we have on file is incorrect.
If you do not receive your invoice as expected, please contact UPS Billing Support at 1-800-811-1648.
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Yes, we can resend it to you, but we recommend you first try to locate the e-mail containing the link to the invoice. Check your inbox and deleted e-mail folders for an e-mail from "UPS Billing" with a subject of "UPS Billing Information - (your account number)".
If you cannot locate the e-mail or the file, please contact UPS Billing Support at 1-800-811-1648.
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No, you can use the UPS PDF Invoice if you are on a payment plan. The payment made through your payment plan will be reflected in your account once UPS has received your funds.
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A Remittance Stub should always be printed and mailed to UPS along with your check. The Billing Center offers you the ability to print a Remittance Stub.
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What is a PDF Invoice?