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I am expecting to receive a package. Can I have my package routed to another address?
For security reasons, UPS does not reroute packages for consignees until one delivery attempt is made...
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The best way to begin using the UPS Flat File Bill Tool is by reading the Quick Start Guide, which outlines first steps for new users. To download the guide, select Get Flat File Bill Downloads below, then choose Download in the Flat File Bill Tool Quick Start Guide Download table.
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Yes, you must re-register when you install a new version of the Flat File Bill Tool, or if you buy a new computer and download the tool to it. The tool is designed to be registered and installed on a single computer only. It will not work on a computer it is not registered to.
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If the tool will not install, first check that you have an unzip utility to decompress the downloaded file into a Microsoft® Access database file. Next, check that you have Microsoft® Access versions 97, 2000, or 2002 (XP).
If, after making these checks, you still cannot install the tool, please contact UPS Technical Support. To navigate to the technical support page, select Get Technical Support below.
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Yes, Microsoft® Access is required. Versions 97, 2000, and 2002 (XP) are supported.
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No, the Flat File Bill Tool cannot be used by more than one employee simultaneously. The tool requires a single installation either directly onto a computer or a network drive.
If you need to allow multiple access to billing information and reporting capabilities, we recommend you consider UPS Billing Data and the Billing Data Tool. To learn more about these products, select Learn about UPS Billing Data below.
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If reports display incorrectly, first, make sure you are viewing a Flat File Bill provided by UPS. If you have already opened the data file in other applications, added or deleted columns, or otherwise changed the data file, it may no longer work in the tool.
Second, confirm that the start and end dates are accurate. Start and end days should always be Saturdays. Third, go to the Management Reports tab in the tool and select the Consolidated Billing Summary report. That report should match your summary paper bill.
If, after taking these actions, your problem is still unresolved, please contact UPS Technical Support. To navigate to the technical support page, select Get Technical Support below.
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To print reports correctly, first ensure your print margins are set as small as possible. Go to the Windows Start menu and select Settings, then Printers. Right-click on the printer, and choose Properties. Within the Properties screen, locate the margin settings for your printer and set them as small as possible. If that does not fix the problem, try downloading the latest printer driver from your printer manufacturer's Web site.
If, after taking these actions, your problem is still unresolved, please contact UPS Technical Support. To navigate to the technical support page, select Get Technical Support below.
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To check that the Flat File Bill matches the summary paper invoice, go to the Management Reports tab on the UPS Flat File Bill Tool. Select the Consolidated Billing Summary report, and enter a start and end date identical to those on the summary paper invoice.
If, after taking these actions, you need further assistance, please contact UPS Technical Support. To navigate to the technical support page, select Get Technical Support below.
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Yes, you can customize the reports. People with experience developing Microsoft® Access reports will find the Technical Documentation useful in this regard.
To download the Technical Documentation, select Get Flat File Bill Downloads below.
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What is the best way to get started with the UPS Flat File Bill Tool?