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UPS InfoNotice® |
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We left you a UPS InfoNotice because no one was available when we tried to deliver or pick up your shipment. The InfoNotice is a powerful tool that enables you to track your shipment, change delivery options, or pick up your shipment. See the selected sections for details.
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Missed Delivery Notice |
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At the top, you'll see the date the InfoNotice was left and whether it was the first, second, or final attempt. UPS makes up to three delivery attempts, excluding weekends and holidays. We will hold shipments for five business days after the final delivery attempt. All C.O.D. shipments will be returned to sender the same day as the final delivery attempt.
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The Next Attempt |
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We'll also tell you the day and estimated time of the next delivery attempt.
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Shipment Information |
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The middle of the InfoNotice contains other information, such as whether the shipment is C.O.D. or a signature is required. If an in-person signature is not required, you can sign the InfoNotice, put it back in its original location, and the driver will leave your shipment on the next delivery attempt. If an adult signature is required, the sender may instruct us not to leave your shipment with a neighbor. We will try to redeliver, or you can arrange to pick up the shipment.
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Shipment Location |
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If the driver was able to leave your shipment at an alternate location, your InfoNotice indicates where the shipment was left (for example, your garage, back porch, or leasing office).
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Collecting Your Shipment |
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The InfoNotice number, located above the barcode, enables you to track your shipment, confirm delivery, reschedule the delivery date, arrange to pick up your shipment at a UPS Customer Center, have your shipment delivered to a different address, or return the shipment to the sender. Select the Tracking tab, enter your UPS InfoNotice number in the Tracking Numbers field and follow the instructions.
Note: Delivery Change Requests made after 7:00 p.m. will be processed the following business day. Will Call (hold for pick up) requests may be made up until 11:59 p.m. to be processed the next business day.
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Plan Ahead and Receive Your Shipment as Soon as Possible |
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To receive your shipment on the first delivery attempt, track your shipment on UPS.com and leave a note for the driver on the scheduled delivery day. The note can instruct the driver to either leave the shipment, or, if a signature is required, deliver it to a nearby neighbor who is home during the day.
If you have received an InfoNotice after one delivery attempt has been made, you can change your delivery options on UPS.com. Your options are:
- Will Call: UPS will hold your package at a nearby location for you to collect.
- Delivery to Another Address: Provide a different delivery address for the package.
- Reschedule Delivery: Specify a future date you want UPS to deliver the package.
- Return to Sender: UPS will return the package to the sender.
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