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Learn About the UPS InfoNotice
UPS InfoNotice®
UPS My Choice - Revised InfoNotice
We left you a UPS InfoNotice because no one was available when we tried to deliver or pick up your shipment. The UPS InfoNotice is a powerful tool that enables you to track your shipment, change delivery options, or pick up your shipment. See the selected sections for details.


Missed Delivery Notice
New UPS InfoNotice graphic
At the top of the missed delivery notification, you'll see the date the UPS InfoNotice was left and whether it was the first, second, or final attempt. UPS makes up to three delivery attempts, excluding weekends and holidays. UPS will return to shipper all Ground packages after the final delivery attempt, with the exception of packages where the shipper requested a delivery signature. All Signature Required, Adult Signature Required, Air, UPS 3 Day Select® and International packages will be held for five business days to give the customer time to make arrangements to receive their packages.


The Next Attempt
We will try again
We'll also tell you the day and estimated time of the next delivery attempt.




Shipment Information
Shipment Information
The middle of the UPS InfoNotice contains other information, such as whether the shipment is C.O.D. or a signature is required. If an in-person signature is not required, you can sign the UPS InfoNotice, put it back in its original location, and the driver will leave your shipment on the next delivery attempt. If an adult signature is required, the sender may instruct us not to leave your shipment with a neighbor. We will try to redeliver, or you can arrange to pick up the shipment.


Shipment Location
Shipment Location
If the driver was able to leave your shipment at an alternate location, your UPS InfoNotice indicates where the shipment was left (for example, your garage, back porch, or leasing office).


Collecting Your Shipment
Collecting your shipment
The UPS InfoNotice number, located above the barcode, enables you to track your shipment, confirm delivery, reschedule the delivery date, arrange to pick up your shipment at a UPS Customer Center, have your shipment delivered to a different address, or return the shipment to the sender. From ups.com, enter your 12-digit UPS InfoNotice number in the Tracking or InfoNotice Numbers field, and follow the instructions.

Note: Delivery Change Requests made after 7:00 p.m. will be processed the following business day up to the day of the final delivery attempt. Hold for pickup requests may be made up until 11:59 p.m. to be processed the next business day.


Plan Ahead and Receive Your Shipment as Soon as Possible
To receive your shipment on the first delivery attempt, track your shipment on ups.com® and leave a note for the driver on the scheduled delivery day. The note can instruct the driver to either leave the shipment, or, if a signature is required, deliver it to a nearby neighbor who is home during the day.

If you have received a UPS InfoNotice after one delivery attempt has been made, you can change your delivery options on ups.com. Your options are:

  • Hold for Pickup: Hold the shipment for pickup
  • Deliver to Another Address: Reroute the shipment to a new address
  • Reschedule Delivery: Hold the shipment for delivery on a future date
  • Return to Sender: Return the shipment to the shipper

If you need to change the delivery options for your package before the first delivery attempt, please contact the shipper for alternate arrangements.

A fee is assessed for all types of delivery change requests except for Hold for Pickup and Return to Sender. You will only be charged if your request is completed. If there is a fee for this request, you will be asked to provide a payment card number. For more information, select the link below.


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