UPS: WorldShip FAQs

The following scale types are supported for the COM1, COM2, COM3, and COM4 scale ports:

The following scale types are supported for the USB scale port (if USB is supported by your system):

On the Tools menu, select System Preferences. The System Preferences Editor window displays. On the Hardware tab, select the down arrow in the Scale Port box and select the scale port. Select the down arrow in the Scale Type box and select the scale type. The path for the corresponding scale configuration file displays below the Scale Type box. Select the Test Scale button to test the scale and settings. The Test Active Scale window displays the status of the scale connection and the weight registered by the scale. Select the OK button. The System Preferences Editor window displays. Perform one of the following actions: Select the Apply button to accept the changes made on any System Preferences Editor tab and keep the System Preferences Editor window open. Select the OK button to accept the changes made on any System Preferences Editor tab and close the System Preferences Editor window. Select the Cancel button to remove changes made on any System Preferences Editor tab and close the System Preferences Editor window.
Back to Top

Attempt to determine when the system stopped responding. This helps determine how to proceed without having to cold boot the system, which sometimes causes database problems. For instance, if the system stopped responding after selecting Process Shipment and no labels were issued, it could be a sign that the printers are having a problem. Turn off the printers and see if the system responds. If the system is still not responding, send an email detailing the issue to UPS Technical Support. To access the form for UPS Technical Support, go to the Customer Service tab on UPS.com. Select E-mail UPS under Customer Support and then select Technical Support.
Back to Top