Finish Shipping For The Day / End of Day Process
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Delivery Answers |
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Why wasn't my package delivered in three days, as indicated?
"Three days" means three business days. Please note that the UPS Time in Transit Guarantee applies only to business days...
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To schedule a pickup:
- On the Shipping window, complete the Ship To information, Shipment section, and Commodity section.
- Select the Process Shipment button. The Ground Freight Pickup Request window displays.
- The Pickup Location displays the Ship From address.
- Enter any special instructions for your shipment.
- Enter the Pickup Date, Pickup Read Time, and Pickup Location Closing time. Otherwise, the information is defaulted to the current time and date.
- Enter any Requestor information.
- Enter the number of handling units.
- Select the OK button.
To schedule a pickup from shipment history:
- In the Shipment History window, select Request Pickup under the Activities menu to display the Freight Pickup List window.
- Select the PRO Number of the shipment to be scheduled for pickup (up to 25 ground freight shipments can be scheduled for the same pickup.
- Select Schedule Pickup to bring up the Ground Freight Pickup Request window.
- Enter the Date/Time information required for the Pickup.
- Enter information for the Third Party (if necessary) and Additional Instructions as required.
- Select the OK button.
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For step by step instructions, go to Help Using WorldShip:
- Select the End of Day button on the toolbar. The End of Day Processing window will prompt, "Are you ready to close today's shipping and send shipment information to UPS?"
Note: If you are using Future Date Processing, WorldShip will perform an End of Day process on the currently active pickup.
- Select Yes to electronically send your shipment information to UPS and to print the End of Day reports.
Give your UPS driver the Pickup Summary Barcode Report and High Value Report (if printed) to take with the shipments.
Keep the Daily Shipment Detail Report for your records (if you selected to print this report on the Shipment Detail Report Setup tab of the System Preferences Editor window).
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If you attempt to send data to UPS and the transmission fails (the status bar displays Data Not Sent), follow these steps to resend your data:
- Display the Pickup Log (History) window.
- In the UPS Pickups list, click on the shipment group for which you want to send data.
- From the Activities menu, select Send Data to UPS. (Note: After highlighting the shipment group and sending the data to UPS, all pending shipment data for prior dates will transmit at once, therefore it is only necessary to Send Data to UPS one time.)
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For step by step instructions, go to Help Using WorldShip:
Display the Pickup Log (History) window and make sure the shipment group is identified in the UPS Pickups list by date and time.
Select the date and time entry and make sure the status bar shows Data Sent (bottom if the screen).
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Temporary Communications Problems
Several things can happen when communications do not go through. In most cases, WorldShip tries to reestablish communications the next time you complete End of Day processing or when you next start WorldShip. Once communications are reestablished, WorldShip transmits all pending shipment information, and you can continue processing as usual.
Problems with UPS Communications
Each time you complete End of Day processing, WorldShip creates a uniquely dated shipment group in the UPS Pickups list of the Pickup Log window. If your UPS Pickups list shows three uniquely-dated shipment groups that have not been successfully transmitted to UPS (Data Not Sent), you cannot process any more shipments until you correct the problem. Try to retransmit your shipment information to UPS. If the problem persists, call 888-553-1118 immediately to alert the UPS Help Desk.
Problems at Your Location
There are two types of these problems:
Equipment problems. If your equipment cannot make the telephone connection, call your local telephone company.
Canceled or otherwise interrupted End of Day processing. You may be unable to transmit data if you repeatedly cancel communications. To remedy this situation, allow communications (such as End of Day processing) to proceed without interruption until completed.
In either case (equipment problems or canceled communications), you can only process three business days' worth of shipments without successfully transmitting the shipment information to UPS. On the second day, WorldShip displays a message alerting you to send your shipment data. If you are unable to correct this problem by the third day, WorldShip does not allow you to process more shipments until that data is successfully sent.
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How do I schedule a ground freight pickup?