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UPS WorldShip supports the following printers to print labels: Hewlett-Packard LaserJet, Monarch 9855, Samsung SRP-770, TEC B-472-GH12, TEC B-SX4T, UPS Thermal 2442, UPS Thermal 2543, UPS Thermal 2844, Zebra 2746, Zebra S4M, Zebra ZP-450, Zebra Z4M, Zebra Z4Mplus, Zebra 140Xi, and Zebra R110Xi.
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Attach the power supply to the printer as follows:
- Plug in the power module.
- Plug in the power cord.
- Plug the power cord into a suitable AC outlet. Make sure that the plug is not taut and the power cord connector is seated securely in the AC outlet.
- Identify the printer communication connection in the back of the printer as a serial, parallel, or USB connection. (A serial connector fits a 9 pin port; a parallel connector fits a 25 pin port; and a USB connector fits a dual slot port)
- Connect the printer cable to the communication port.
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- On the Tools menu, select System Preferences Editor.
- The System Preferences Editor window displays. Select the Printer Setup tab. Select the Label Printer Setup button.
- The Label Printer Setup window displays. Under Printer, select the Change Label Printer button.
- The Printer Selection window displays.
- To add a new printer, select the Add Printer button and continue with step 5.
- To begin using a previously installed printer, select it in the Printers box, select the Select button, and skip to step 17.
- The Printer Type Selection window displays.
- Select the down arrow and select the printer type.
- Select the Select button.
- Continue to the appropriate step based on your selection:
- Eltron/Zebra - Step 6.
- Samsung - Step 15.
- Other - Step 16.
- If you selected Eltron/Zebra in the Printer Type Selection window (step 5), the Language Selection window displays.
- Select the down arrow in the language box and select a language.
- Select the OK button.
- The Printer Driver Setup Wizard window displays to welcome you to the Printer Setup Wizard. Select the Next button.
- The Printer Interface window displays.
- Select the printer interface (or port) to use to communicate with your printer (that is, select USB Connection for a USB port, or select Other Connection for a serial, parallel, or other port).
- Select the Next button.
- Continue to the appropriate step based on your selection:
- USB Connection - Step 9.
- Other connection - Step 10.
- The Copying files window displays the progress. No action is required. Skip to Step 14.
- The Printer Select window displays the manufacturers and printers that are available.
- Select the printer manufacturer in the Manufacturers box.
- Select the desired printer model in the Printers box. Use the scroll bar as needed to find your printer mode.
- Select the Next button.
- The Printer Driver Found window appears.
- To install a new printer, select Add a New Printer and select the Next button. Continue with Step 12.
- To upgrade all driver files, select Update the Driver Files and select the Next button. The driver files are copied. Skip to Step 14.
- If you selected Add a New Printer in the Printer Driver Found window, the Printer Port window displays.
- Select the communication port for your printer connection. Serial ports use COM1 through COM4, and parallel ports use LPT1 through LPT3.
- Select the Next button.
- If you do not know the communication port for your printer connection, the UPS Support Utility provides a feature to scan and indicate the communication port, as follows:
- Select the Start button on the Windows taskbar, point to Programs and then to UPS, and click UPS WorldShip Support Utility. The User Diagnostic Support window appears.
- On the Tools menu, select Eltron Printer Scan. The Eltron Printer Scan window appears.
- Select the Scan button. The status of each port appears, and the status of the correct port shows Printer Found.
- Note which port shows Printer Found, select the Close button, and continue with Step 12 above.
- When the copy process is complete, the Printer Name window displays. If you prefer a name other than the one shown in the name box, type a new name. Select the Next button.
- The Printer Driver Setup Wizard Completion window appears. Select the Print Test Page button to verify the printer is working and printing correctly. Select the Finish button to complete the setup process. Skip to Step 17.
- If you selected Samsung in the Printer Type Selection window (Step 5), the InstallShield Wizard displays and guides you through the printer installation. Follow the wizard instructions. Continue with Step 17.
- If you selected Other in the Printer Type Selection window (step 5), the Print window displays and provides a list of the printers that are connected to your computer, including network printers. If the desired printer displays in the Select Printer box, select the printer and select the Print button. If the desired printer does not display in the Select Printer box, select the find Printer button and navigate to and select the desired printer. Continue with Step 17.
- The Printer Selection window displays. Select the desired printer in the printers box. Select the Select button.
- The Label Printer Setup window displays. Verify the printer name in the name box. Select the Apply button.
Note: While there are some physical differences among the various UPS supported thermal label printers, you can operate all printers using the same procedures.
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To use the S4M Thermal Printer with WorldShip 2008 Version 10.0, the printer driver must be installed and configured.
Note: If using a USB Port, the printer should be powered off or unplugged from the PC until the installation of the driver is complete and Windows notifies the user to connect the USB device. That way, when Windows "sees" the printer for the first time, the driver is already installed and the install completes smoothly as intended.
Install the printer driver through Windows ADD PRINTERS:
- Select Start, then Settings, and then Printers and Faxes.
- Double click on the Add Printer icon to launch the Printer Wizard.
- Select the option that describes the attached printer. Then select Next and follow the prompts.
- On the Manufacturer window select the Zebra and then select the printer model on the right (select the most recent version), then follow the prompts.
If Zebra is not visible on the Manufacturer window:
- Select Have Disk and then open the Browse window.
- Look for the directory where WorldShip is installed(Usually UPS/WSTD/FOSS/Drivers/Eltron/Zsd.inf).
- Select Open On Install From Disk, and select OK.
- Highlight the printer (S4M).
- Select Next and then follow the rest of the prompts.
Once the printer driver is installed, re-start WorldShip.
To select the printer:
- Go to Tools, System Preferences Editor, Label Printer Setup button.
- Change Label Printer button.
- Highlight the Zebra S4M printer.
- Select the Select button.
- When you return to the Label Printer Setup screen, check the Generic Thermal Printer box.
- Choose the Label Stock Dimensions.
- Select the Apply button.
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- Open the printer cover by clicking the adjacent blue guides (tabs) forward with both hands.
- With the cover open, select the guides at the sides of the printer.
- Slide the left guide to the left and the right guide to the right.
- Adjust the holders to the preferred width and size of the label roll. Note that label rolls come in 1.0 inch (2.5CM) or 1.5 inch (3.8cm).
- Tear the first length of labels off the roll, and roll the label so that it opens upward. Avoid dragging adhesive or dirty labels between the print head and platen, which may damage these parts and is not covered in the printer warranty.
- Place the label roll into the printer with the labels flowing forward and loading from under the roll.
- Press the label guide to bring the labels forward to just over the printer head, and then close the guides to the width of the medial. Some printer models come with an optional Label-Taken Sensor and Dispenser Bar. These features make it easier to load and adjust the label roll.
- Close the printer cover.
- Press the Feed button to bring the label roll forward to a preferred length and placement of the print head.
- Turn the printer power on.
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For a nominal fee, you can order a thermal label printer by calling 1-800-742-5877.
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To troubleshoot one of the following problems with the thermal label printer:
- Printer stops and the status indicator light is red.
- The status indicator remains red.
- "Garbage" prints on the thermal labels.
- Make sure that you chose the correct label stock dimension. To review your choice of label stock dimension:
- On the Tools menu, select System Preferences Editor. The System Preferences Editor window appears.
- Select the Printing Setup tab. The tab shows the current label stock configuration.
- If you need to change your setup, select the Label Printer Setup button. The Label Printer Setup window appears for you to make the necessary updates.
- Make sure the printer case is closed and latched.
- Make sure that labels are loaded in the printer and that no labels are missing in the middle of the roll.
- Make sure that labels are not jammed in the label path.
- Make sure that the transmissive (gap) sensor is not dirty.
To clean the print head on your thermal label printer:
- Open the printer case by pulling the cover release tabs forward (These tabs are located on both sides near the top of the printer.)
- Rub the cleaning pen (supplied with the printer) across the dark area of the print head.
- Wait one minute, and then close the printer case.
Note: UPS recommends that you clean the print head on your thermal label printer each time you load a new roll of labels in the printer. For further cleaning assistance, refer to your printer documentation.
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To use WorldShip doc labels, ensure a thermal printer and proper label stock are already installed.
- Select System Preferences Editor in the Tools drop down menu.
- Select the Printing Setup tab.
- Select the appropriate thermal printer to print labels
- In the Label Stock Dimensions drop down box, select Thermal 4x8 or 4x8 ΒΌ (Perforated)
- Select the Apply button and close the System Preferences Editor.
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Which printers are supported by WorldShip?