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Delivery Answers |
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Why wasn't my package delivered in three days, as indicated?
"Three days" means three business days. Please note that the UPS Time in Transit Guarantee applies only to business days...
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The Address Book Editor allows you to add, modify, and delete name and address information.
To add customer data, do any of the following:
- Send a shipment to a new customer. When you process the shipment for a new customer and select the Update Address Book check box, UPS WorldShip adds the customer's information to the Address Book.
- Add to the Address Book directly, as follows:
- On the Tools menu, select Address Book Editor. The Address Book Editor window appears.
- Type the name, address, and other pertinent information for the new customer.
- Select the Add New Address button.
- Repeat for each new customer you want to add to your Address Book.
- When you are finished, select Close button.
Once you add a customer to the Address Book, the customer name appears when you select the down arrow in the Company or Name box.
To change or delete customer data:
- On the Tools menu, select Address Book Editor. The Address Book Editor window appears.
- Select the down arrow in the Company or Name box and select the customer whose information you want to change or delete.
- Take the appropriate action:
- To change customer data, make the changes and select the Modify Address button.
- To delete customer data, select the Delete Address button. When the confirmation message appears, select the Yes button.
- Repeat for each customer whose information you want to change in your Address Book.
- When you are finished, select the Close button.
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For step by step instructions, select the link below.
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For step by step instructions, select the link below.
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- Select the Search button next to the Company or Name box in any window to Search for an address in any address book.
- When this window displays, fill in one of these boxes for your search: Customer ID, Company/Name, Attention, Telephone, and UPS Account Number.
- Search for the address in one or more address books by selecting the box beneath Address Books.
- View the search results in the information box at the bottom of the window.
- Select a single address record from the results box and populate the address boxes on the window from where the search was initiated.
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You can send either a single address or a list of addresses to UPS for classification as either a residential or commercial address in the United States and Puerto Rico only.
A Classify Ship to Address as Residential or Commercial preference on the System Preferences Editor has been added.
UPS recommends that all Ship To addresses be classified.
Classify Ship To Address:
The Classify Ship To address menu item can perform two kinds of running address classifications:
- Interactive Classification of a Single Address - This feature allows the customer to classify an Address Book entry or a Ship To address immediately.
- Batch Classification of Multiple Addresses - This feature collects Address Book entries that meet specific criteria and transmits these entries to UPS for classification. After classification, the entries are downloaded to your pc for reconciliation.
Note: Only one batch classification request is allowed per day.
Enabling Classify Ship To Address in the System Preferences Editor
- On the Tools menu, select System Preferences Editor.
- Select the Miscellaneous tab.
- Select the Classify Ship To address as Residential or Commercial check box.
- Select the Apply button.
- Select the OK button to close the System Preferences Editor.
Classifying an Address Interactively in the Address Book Editor Window
- On the Tools menu select Address Book Editor. The Address Book Editor window appears.
- Type the address information or select the down arrow in the Company or Name box and select an existing company or name.
- Select the Send Addresses for Classification button.
- During the classification various messages appear.
- After the Classification process is complete:
- If the address is classified, the message "Address classification completed." appears. Select the OK button.
- ZIP+4 validation options are removed. The system is enabled for UPS Classification by UPS.
- Select the Close button.
Classifying Addresses in a Batch
- On the Tools menu, select Classify Ship To Address.
- Select the Send Addresses for Classification button.
- View the progress of the collection of addresses. After the collection is complete, the "Your addresses will be sent for classification. You will receive a message when your addresses are returned for resolution." message appears.
- Select the OK button.
- Select the Close button. The Shipping window appears.
- Resume usual UPS WorldShip activities. When the classification is complete the Batch Address Classification Response Notification window appears.
- Take the appropriate action as follows:
- Select the Download Now button to download the validated address immediately. When the download is complete, the message "The address classification responses were successfully downloaded" appears.
- Select the Defer button to postpone the download of the classified addresses until your next communication session with the UPS Data Center. You can defer the download three times; thereafter the Defer button becomes inactive, and you must click either the Download Now or the Delete button.
- Select the Delete button to delete the address classified responses. Deleting the address classification responses may cause service delays to occur on future shipments if an invalid address is used.
- Select the OK button.
- On the Tools menu select Address Book Editor.
- Select the Resolve Returned addresses button. The Postal Code Update Notification window appears. This window allows you to select or decline automatic resolution of addresses that require a postal code update.
- Do one of the following:
- To select automatic reconciliation of +4 updates, select the Add the +4 to My Existing ZIP Code check box. If you prefer not to see this window during future address reconciliations select the Don't Show This Screen Again check box.
- To select manual reconciliation of +4 updates, clear the Add the +4 to My existing ZIP Code check box.
- Select the Update button. If you selected the Add the +4 to My Existing ZIP Code check box, each address requiring only a +4 update is updated automatically. If you cleared the Add the +4 to My Existing ZIP Code check box or if additional addresses require reconciliation the UPS Address Reconciler window appears.
- Select the down arrow in the Company Name box to view the addresses requiring reconciliation and select a company name. The original address information appears in the corresponding boxes on the left.
- Use the suggested candidates or the range candidates on the right to update the original address information:
- If suggested candidates are available, use the scroll bars to review the candidates, select the appropriate candidate, and select the Accept button. The address information for the selected suggested candidate replaces the original address information on the left.
- If the range candidates are available use the scroll bar to view the candidates, determine if the address falls within a valid address range, and manually correct the original address information on the left.
- Use the buttons in the lower left to complete reconciliation for the displayed address:
- Select the Save button to save the address displayed on the left in this window.
- Select the Keep Original button to save the original address, regardless of its classification.
- Select the Skip button to skip the address.
- Repeat steps 14 and 15 for each company or customer listed in the Company Name box.
- Select the Exit button to close the UPS Address Reconciler window. The "The addresses that were resolved will now update your address book. Please select OK to start this process.:" message appears.
- Select the OK button.
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How do I add, edit, or delete an address?