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Change Your Delivery
Reroute or reschedule
to fit your needs

No one likes a missed delivery, or scheduling time to stay home and wait for a package. Whether it's with UPS Delivery Intercept®, UPS InfoNotice®, or UPS My Choice®, we offer you the flexibility to change your delivery to fit your life.

If you're the receiver:

UPS My Choice

As a UPS My Choice Member, you can make changes to your home deliveries prior to the first delivery attempt. Plus, Members receive delivery alerts and estimated delivery windows, when available, for their packages.

Learn More About UPS My Choice


UPS InfoNotice


If you weren't home when we attempted to deliver your package, you probably received a UPS InfoNotice®. You can use the UPS InfoNotice to change the delivery of your package. Choose from one of the following options.

  • Pickup my Package at a UPS Location
    Have your package held at a UPS location such as The UPS Store, a UPS Access Point™ location, or a UPS Customer Center.

  • Deliver my Package to Another Address
    Have your package delivered to another address when you will not be home.

  • Deliver my Package on Another Day
    Have your package delivered on another day.

Learn More About UPS InfoNotice

If you're the sender:

UPS Delivery Intercept

Save time and money by changing deliveries online; choose one of the delivery change options below:

  • Return to Sender
  • Deliver to a New Address
  • Reschedule Delivery
  • Will Call

Learn More About UPS Delivery Intercept

To make delivery changes over the phone, feel free to contact UPS 24 hours a day. Note that premium charges may apply to delivery changes made by phone.

Contact UPS

To return or refuse delivery:

Use your UPS InfoNotice number or tracking number to request a Return to Sender, either after the first delivery attempt or up to five days after a package has been delivered.

You can also Refuse Delivery in person when your driver arrives at your address to deliver a package.

Learn More About Returning or Refusing Delivery

Note: If you're receiving a package, you may not be able to change your delivery due to shipper restrictions. Contact the shipper to assist in changing your delivery.

View Examples
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