 |
Delivery Answers |
|
I am expecting to receive a package. Can I have my package routed to another address?
For security reasons, UPS does not reroute packages for consignees until one delivery attempt is made...
|
|
|
|
|
| UPS Ground packages are delivered to residential addresses Monday through Friday between 9:00 a.m. and 7:00 p.m., and to business addresses during their normal business hours Monday through Friday. UPS Ground packages cannot be scheduled to arrive at a specific time of day. UPS express shipments have guaranteed delivery times that vary by service. Track your package for an up-to-date status. |
|
| As a consignee, you cannot request that UPS reroute your package until one delivery attempt is made to the original shipping address. After the first attempt, you can change the delivery address using the InfoNotice number on the yellow UPS InfoNoticeSM, which your UPS driver will leave behind. Learn more. |
|
Package movement information is captured each time a tracking label is scanned in the UPS delivery system. When your package is in transit, or over a weekend, tracking information may not be updated. Here are explanations for common scans you might see when tracking your package:
- Billing Information Received: UPS has received the electronic transmission of package detail from the shipper. It does not necessarily mean that UPS has taken possession of the package.
- Origin: The package has been received at the originating UPS location.
- Departure: The package has left the originating location and is on its way toward the destination address.
- Arrival: The package has arrived at an intermediate UPS facility or the destination facility closest to the delivery address.
- Out for Delivery: The package has been placed in the final delivery vehicle.
- Delivery: The package has been delivered. The date and time of delivery have been recorded.
- Exception: If the package could not be delivered or was delayed, the reason has been noted.
|
|
| "Three days" means three business days. Please note that the UPS Service Guarantee applies only to business days, and excludes weekends, holidays, and other events that may occur. |
|
| The process varies according to which UPS shipping service you use. Visit Void a Shipment for details. |
|
| Shipping cost depends on origin, destination, service, package weight, and other considerations. Find your shipping cost. |
|
First, look on the UPS InfoNoticeSM to see if any instructional boxes are checked. You may be able to sign the back of the UPS InfoNotice, authorizing the driver to leave your shipment. Or, in the comments section, you may designate another address where the shipment should be delivered.
You can also change the delivery address or give us other instructions at UPS.com. Enter your 12-digit UPS InfoNotice number on the Tracking page. Select the Track button. This will take you to the Tracking Summary page. Click on the Tracking Number link to get more detail about your shipment. In the Package Progress section, select the link to Choose Another Delivery Option. Below are the four options you can select:
- Will Call
- Deliver to Another Address
- Reschedule Delivery
- Return to Sender
Make your selection and choose the Next button. Regardless of your selection of delivery option, UPS requires additional information to complete delivery. Please complete the required forms and select Finish. UPS will then send you a Confirmation page that you can print for your records. |
|
| The time frames given on the UPS InfoNotice are approximate, based on the time your driver expects to be in your area. Due to the variation of package volume and drivers' routes, UPS cannot provide a specific delivery time. |
|
| UPS cannot contact your driver to request redelivery today, but your driver will make a second attempt on the next business day, and a third attempt on the following business day, if necessary. |
|
| Yes, UPS generally delivers to residential addresses Monday through Friday between 9:00 a.m. and 7:00 p.m., and to business addresses during their normal business hours. |
|
|
|
Next Steps |
|
|
If your question isn't answered here, a customer service representative can help.
|
|
 |
|
|
Exactly when will my package be delivered?