| UPS Ground packages are generally delivered anytime Monday through Friday between the hours of 9:00 a.m. and 7:00 p.m. (and sometimes later) to residences, and to business addresses during their normal business hours Monday through Friday. UPS Ground packages cannot be scheduled to arrive at a specific time of day. UPS express shipments have guaranteed delivery times that vary by service. Track your package for an up-to-date status. |
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Your package is still within the UPS network and, unless otherwise noted, should be delivered on the Scheduled Delivery Date. Package movement information is captured each time a tracking label is scanned in the UPS delivery system.
Common scans you might see when tracking your package:
- Billing Information Received: UPS has received the electronic transmission of shipment detail from the shipper and a label has been created for your shipment. Once UPS has possession of this shipment, the tracking status will be updated.
- Origin: The package has been received at the origin UPS location.
Departure: The package has left the originating location and is on its way toward the destination address.
- Arrival: The package has arrived at an intermediate UPS facility or the destination facility closest to the delivery address.
- Out for Delivery: The shipment has reached the local UPS facility responsible for delivery. The shipment has been dispatched to a UPS driver and is scheduled for delivery today.
- Delivered: UPS has delivered the shipment. The date and time of delivery have been recorded in the UPS delivery system.
- Exception: Your shipment is currently within the UPS network; however, an unforeseen event has occurred which could result in a change to the Scheduled Delivery Date.
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Three days means three business days (not counting the day of pickup). Please note that the UPS Service Guarantee applies only to business days, and excludes weekends, holidays, and any delays that occur beyond the control of UPS. |
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The process varies according to which UPS shipping service you use. Select the link below for more information about voiding a shipment. |
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Shipping cost depends on origin, destination, service, package weight, and other considerations. Calculate Time and Cost helps you compare delivery times and published rates for sending UPS shipments to destinations around the world. |
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| The time frames given on the UPS InfoNotice are approximate, based on the time your driver expects to be in your area. Due to the variation of package volume and drivers' routes, UPS cannot provide a specific delivery time. |
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We are unable to provide two delivery attempts on the same day. Your driver will make a second attempt on the next business day, and a third attempt on the following business day, if necessary. |
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The shipment has been dispatched to a UPS driver for delivery today. Other than time-definite air deliveries, shipments are generally delivered anytime between the hours of 9:00 a.m. and 7:00 p.m. (and sometimes later) to residences, and by close of business for commercial addresses. UPS cannot schedule a specific delivery time within that window. Up to three delivery attempts will be made, excluding weekends and holidays.
In the U.S. and Canada, shipments that don't require a signature can be left in a safe place at the driver's discretion. This could include the front porch, side door, back porch, or garage area. For residential deliveries that require a signature, you can leave instructions for the driver if no one will be home. For example, you can ask that the shipment be delivered to a neighbor who will be home. If an adult signature is required, and the sender has instructed us not to leave the shipment with a neighbor, we will make another delivery attempt on the next business day. |
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Next Steps |
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If your question isn't answered here, a customer service representative can help.
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Account Summary
Exactly when will my package be delivered?