Lost packages can be reported by a package shipper or recipient. UPS will perform a search to locate your package. If the package cannot be found, the shipper can file a claim for the cost of the package contents, up to the declared value.


Damage to a package can be reported by a shipper, recipient, or by UPS. A damage inspection may be performed by UPS and the shipper of record will be contacted with the results of the inspection. The shipper can file a claim for the lesser of the repair or replacement cost of the package contents, up to the declared value.


A C.O.D. payment that is not collected when the package is delivered can be reported by the shipper. UPS will attempt to collect the C.O.D. payment again.


Proper packaging and labeling can help reduce the chances that you'll need to report a problem. Read about some of the possible reasons for claim denials, and find out how to avoid them.


Get answers to frequently asked questions about reporting package problems, claims documentation, and viewing claims details.