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Claims

Report A Package Problem

Report United States domestic packages that may have been lost, damaged, or for which you did not receive a C.O.D. payment.

If you believe your package is lost, report the loss to request that UPS perform a tracking system search. If the package is not found, the shipper can file a claim for the replacement value of the package contents up to the declared value.
If your package was damaged in transit, report the damage. If the damage is confirmed by UPS, the shipper can file a claim for the repair or replacement value of the package contents up to the declared value.
If you purchased C.O.D. service, but did not receive the C.O.D. payment, report the missing payment. If your C.O.D. payment cannot be collected, you can file a claim for the amount of the payment.

Monitor the status of your lost or damaged package or uncollected C.O.D., or submit documents in support of a claim. If you have located a missing package or C.O.D., you can cancel a claim from the Check Status page after entering your package details.


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Note: Requests for Guaranteed Service Refunds (GSR's) can be made online at the UPS Billing Center. Requests can also be made by calling 1-800-PICK-UPS® (1-800-742-5877) and saying "Refund." For details regarding the terms of UPS's liability for packages that are lost or damaged, or for C.O.D. shipments for which you did not receive a payment, please see the UPS Tariff/Terms and Conditions of Service.

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