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Delivery Answers |
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Why wasn't my package delivered in three days, as indicated?
"Three days" means three business days. Please note that the UPS Time in Transit Guarantee applies only to business days...
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If your package has a large size-to-weight ratio, you may need to consider your package's dimensional weight when you calculate your shipping rates.
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Determining which weight to use in calculating your rate requires that you determine which rule applies. Different rules apply depending on the service selected. Dimensional weight considers density, which is the amount of space a package occupies in relation to its actual weight, to determine billable weight. Calculations of dimensional weight are based on the International Air Transport Association (IATA) volumetric standards (subject to change without notice).
Packages that exceed UPS weight and size limits are not accepted for transportation. If found in the UPS system, they are subject to an Over Maximum Limits charge. |
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Calculate the cubic size of your package by multiplying the height in inches or centimeters, by the length in inches or centimeters, by the width in inches or centimeters. Round each measurement to the nearest whole inch or centimeter. The resulting total is the cubic size of your package.
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If you have more than one package to be shipped, consider each package a separate shipment for weight calculation purposes.
Determine the Actual Weight: Use any standard scale and round up any fraction of a pound to the next full pound.
Determine Dimensional Weight:
- For UPS Ground Shipments: If the cubic size of the package is 5,184 or larger, divide the cubic size by 194 to determine dimensional weight in pounds. If the cubic size is less than 5,184, use the actual weight of the package.
- For UPS Air Shipments: Divide the cubic size by 194 to determine dimensional weight in pounds. Any fraction of a pound will be calculated at the next highest rate.
Determine Billable Weight: Compare each package's actual weight to its dimensional weight. The larger of the two weights is the billable weight and should be used to calculate the rate.
If you have a multiple-package shipment, add the cubic sizes for all of the packages together. The total is the cubic size of your shipment. |
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Your UPS domestic or UPS Standard to Canada package is considered a Large Package when its length, combined with twice the width plus twice the height, exceeds 130 inches and is equal to or less than 165 inches.
- Large Packages are subject to a minimum billable weight of 90 pounds.
- To determine the rate for single-package shipments with a dimensional weight of 150 pounds or more, multiply the package weight by the price per pound multiplier.
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| A Large Package Surcharge of US$45 will be applied to all UPS domestic packages, including Hundredweight and Standard to Canada packages, when the size of the package exceeds 130 inches (330 cm) in length and girth combined. |
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Use dimensional weight as the billable weight when the dimensional weight of your packages exceeds their actual weight, for your international shipments using these services:
- UPS Worldwide Express PlusSM
- UPS Worldwide ExpressSM
- UPS Worldwide SaverSM
- UPS Worldwide ExpeditedSM
- UPS 3 Day SelectSM from Canada
- UPS Standard from Canada
- UPS Standard to Canada
Follow these guidelines to determine your shipping rate:
Determine Actual Weight: Use any standard scale and round up any fraction of a pound to the next full pound.
Determine Dimensional Weight:
- For UPS Worldwide Express, UPS Worldwide Saver, UPS Worldwide Expedited, and UPS Standard from Canada shipments: Divide the cubic size by 166 if measured in inches, or by 6,000 if measured in centimeters, to determine the dimensional weight. To convert metric measurements into pounds, multiply the result by 2.20462. Any fraction of a pound will be calculated at the next highest rate.
- For UPS Standard to Canada shipments: If the cubic size of the package is 5,184 cubic inches (84,951 cubic centimeters) or greater, divide the cubic size by 166 if measured in inches or by 6,000 if measured in centimeters, to determine the dimensional weight. To convert metric measurements into pounds, multiply the result by 2.20462. Any fraction of a pound will be calculated at the next highest rate. If the cubic size is less than 5,184, use the actual weight of the package.
For the dimensional weight of your package in kilograms, divide the cubic size of your package in centimeters by 6,000. Any fraction of a kilogram will be calculated at the next highest rate.
Determine Billable Weight: Compare each package's/shipment's actual weight to its dimensional weight. The larger of the two weights is the billable weight and should be used to calculate the rate.
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Learn about Dimensional Weight