UPS
-
UPS United States
ShippingTrackingFreightLocationsSupportBusiness Solutions
Learn more.
Delivery Answers
Why wasn't my package delivered in three days, as indicated?
"Three days" means three business days. Please note that the UPS Time in Transit Guarantee applies only to business days...
Log-In User ID: Password: | Forgot Password
Register
Original Manufacturer's Packaging
Original Manufacturer's Packaging
The original manufacturer's packaging is usually designed for shipments on pallets instead of single piece shipments. Additionally, they are designed to ship the product once, not a multiple amount of times. Therefore, reusing the original equipment manufacturer's packaging to ship through the single package environment increases the risk of product damage. Only if the manufacturer box has been specially designed to withstand impact and is in new condition should it be used by itself.

Using Only Original Manufacturer's Packaging
Use an original manufacturer's package only if it is new or almost new. The more a box is used, the more it loses its original protective qualities and may not adequately protect your shipment. Make sure that the box is rigid, and in excellent condition with no punctures, tears, rips, or corner damage, and that all flaps are intact. Shoeboxes or paperboard boxes should never be used. Remove old address labels, Hazardous Materials indicators such as diamond labels and markings, as well as delivery markings and bar codes from the previous shipment. Make sure that the internal foam is not cracked or broken. If the foam is broken, replace it with a new foam insert.

Double Boxing the Original Manufacturer's Packaging
Another option that includes the use of original manufacturer's packaging is double boxing. All electronic equipment should be double boxed unless it complies with the special reuse conditions outlined above. To double box the original manufacturer's packaging:

Make sure that the original packaging is in good condition, and that the internal foam is not cracked or broken. If the foam is broken, replace with new foam inserts or repair with two-inch (5.08 cm) wide pressure sensitive tape. It is important that the shipment cannot move within the original manufacturer's shipping container.

Select a new shipping container that is at least six inches (15.24 cm) longer, wider, and higher than the original manufacturer's box.

Fill the bottom of the new shipping container with at least three-inches (7.62 cm) of foam-in-place, polyethylene corner or edge pads, inflatable packaging, loosefill peanuts, or other suitable dunnage material. Do not use crumpled or shredded paper.

Place the original manufacturer's box on top of the cushioning material and in the center of the shipping container, allowing for at least three inches (7.62 cm) of cushioning around the the remaining five sides of the package.

Fill the remaining empty space in the package with foam-in-place, polyethylene corner or edge pads, inflatable packaging, loosefill peanuts, or other suitable dunnage material.

Seal the shipping container with either two inches (5.08 cm) or more width of pressure-sensitive or nylon-reinforced tape, or 60-pound, three inch (7.62 cm) wide water-activated reinforced tape. Close the box securely, applying three strips of tape to both the top and bottom of the box, so the middle and two edge seams are sealed.

 Back to Top


Home | Shipping | Tracking | Freight | Locations | Support | Business Solutions | About UPS | Contact UPS | Register | Manage E-mail Preferences | Getting Started | Site Guide | Advanced Search | UPS Global | UPS Corporate

Copyright © 1994-2008 United Parcel Service of America, Inc. All rights reserved.
Web Site Terms of Use | Privacy Policy | Trademarks | UPS Tariff/Terms and Conditions