Why wasn't my package delivered in three days, as indicated?
"Three days" means three business days. Please note that the UPS Time in Transit Guarantee applies only to business days...
All UPS packages require proper documentation for shipment.
UPS has several automated shipping systems that create the necessary documentation required for all of your domestic shipments.
With an automated shipping system, you can:
Save time preparing your shipments
Store all your shipping information electronically
Reduce typos and other errors
Print professional-looking labels
Track packages quickly
Manage your address book to ship to frequently used addresses
Generate shipping activity reports
If you do not use an automated shipping system, please observe the following guidelines for your packages that are using domestic air services and UPS Ground services.
International shipments and shipments to Puerto Rico require export documentation.
Your domestic shipments using air services require that you use a label printed from an automated shipping system or a UPS Air Shipping Document (ASD). The ASD combines your address label, tracking label, and shipping record into one form.
Specific ASDs are available for:
UPS Next Day Air Early A.M.®
UPS Next Day Air® (can be used for UPS Worldwide ExpressSM)
UPS Next Day Air Saver®
UPS 2nd Day Air A.M.®
UPS 2nd Day Air®
You can order ASDs online in the Supplies area and you'll find detailed preparation instructions on the reverse side of each ASD to help you complete the form correctly.
UPS 3 Day Select
Your UPS 3 Day Select® shipments require an address label
containing "to" and "from" information included both inside and
attached to the outside of your package.
Your UPS Ground shipments require that an address label containing "to" and "from" information is included inside and attached to the outside of your package. For guaranteed service, also attach a Ground tracking label.