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UPS Billing Center News
Improved User Experience Comes to UPS Billing Center
The UPS Billing Center continues to evolve into a more robust offering, enabling you to simplify your billing processes. Added features include:

  • Live chat support (for U.S. customers only)
  • Redesigned UPS Billing Center Administration dashboard
  • Expanded support for Brokerage Documents in an additional 15 countries (select a shipment for a PDF of applicable Brokerage Documents)
  • Auto-enrollment in the UPS Billing Center for all accounts opened at ups.com

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Migration to UPS Billing Center Begins for Select Customers
Beginning February 2013, select customers will be prompted to migrate to the UPS Billing Center to continue receiving UPS PDF Invoice files. Impacted customers will be contacted through a UPS tech alert email.

The UPS Billing Center website provides the benefits of UPS PDF Invoice, while providing greater control and simplifying your billing. Enrolling in the UPS Billing Center gives you access to the following online capabilities:

  • View PDF copies of your UPS invoices
  • Download CSV files of your UPS invoices
  • Pay your invoices online via Electronic Funds Transfer (EFT)

Authenticating Your Account:

  • Customers without a My UPS ID: Register for a My UPS ID and then enroll in the UPS Billing Center using that ID. To complete the enrollment process, you will need one of your last three invoices to authenticate the account.
  • Customers with a My UPS ID: Enroll in the UPS Billing Center using your My UPS ID. To complete the enrollment process, you will need one of your last three invoices to authenticate the account.

If the account or Consolidated Payment Plan (CPP) is already enrolled in the UPS Billing Center, you will be notified at enrollment to contact your UPS Billing Center administrator. For assistance in locating the administrator or for technical support, contact UPS Billing Center support at 1-866-717-2692.

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