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Billing FAQ

What are the UPS billing and payment schedules?
UPS offers you several billing and payment schedules, depending on the size of your account. You can choose from these options:

  • Weekly Bill/Weekly Pay: Receive a UPS bill weekly and pay the bill balance weekly. This is the most commonly used option.
  • Weekly Bill/Monthly Pay: Receive a UPS bill weekly, but pay only once a month. With this option, you pay the balance of four weekly bills at one time.
  • Monthly Bill/Monthly Pay: Receive a UPS bill monthly and pay the balance of that bill monthly.

Note
: Air freight shipments will be billed to the shipper by UPS Supply Chain Solutions, Inc.  Payment is due within 10 days of the invoice date.

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What are my payment plan options?
Your payment plan depends on which billing and payment schedule you select and the size of your account. You can choose from these options:

  • Electronic Funds Transfer Plan (Debit EFT): UPS will electronically request debit payment from your bank account.
  • Consolidated Payment Plan: You make a prepayment with UPS in an amount equal to four weeks' anticipated transportation and other charges as estimated by UPS. This prepayment shall remain on account with UPS.
  • Credit Extension Plan: By written agreement with UPS, you may elect to pay an annual credit extension fee and thereafter receive bills on a monthly basis with no prepayment requirement. The bill will be payable upon receipt.
  • Weekly Payment Plan: Each week we will mail you a bill for the previous week's transportation and other charges. The bill must be paid within seven days of receipt.
 

Note: Payment for air freight shipments is due within 10 days of the invoice date and must be made by check or money order.

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What billing options does UPS offer?
UPS offers you several billing options so you have the flexibility to choose the payment method that suits you or your customers best. If you don't indicate a payment method at the time of shipping, charges are billed to the shipper.

UPS billing options include:

Bill Shipper (Prepaid) - UPS bills shipping charges to the shipper's UPS account number.

Bill Receiver (Collect) - UPS bills shipping charges to the receiver.¹

Bill Third Party (3rd Party) - UPS bills shipping charges to a party other than the shipper or receiver. The third party must have a valid UPS account number and must have agreed to accept the charges.¹

Bill Credit Card - UPS bills shipping charges to a major credit card (available when using UPS Internet Shipping or an Air Shipping Document).

Note: Air Freight services are billed only to the shipper.

¹ UPS accepts shipments for Collect and 3rd Party billing as long as the receiver or third party has a valid UPS account number and has agreed to accept the charges. In the event of non-payment by the receiver or third party, the charges are billed back to the shipper.

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What is the UPS billing cycle?
The billing cycle ends, and bills are printed, on Saturday and payment is due within seven calendar days from the bill date. Therefore, you should pay your bill upon receipt.

Note: Payment for air freight shipments is due within 10 days of the invoice date.

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Where can I find my amount outstanding?
You can find information about amounts outstanding, payments applied, overpayments, and underpayments on the second page of your invoice. The first page of your invoice includes your Account Summary Status.

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How is my weekly service charge determined?
Your weekly service charge is based on your account's weekly billing total for your requested daily pickup service. 

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Where can I find my total amount due?
You'll find your total amount due for the current billing cycle on your remittance stub. You can see all amounts due from previous billing cycles in the new Account Status Summary section on page one.

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Where can I find details about billing adjustments and other charges?
You can find details about your account in the Adjustments section on the first page of your bill, which serves as a table of contents. It refers you to the specific page that details your billing adjustments and other charges. Refer to the Terms and Conditions and UPS Tariff for more information about applicable rates, charges, and billing adjustments.

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Where can I find details on sender information?
You can find sender information in the Air Shipping Document, Worldwide Services, and the Inbound section of the bill for Collect and 3rd Party billing options.

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Why don't I see my freight shipments on the regular UPS invoice?
Freight shipments are not charged to your UPS shipping account. Your freight shipment bill will come from UPS Supply Chain Solutions, Inc.

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Where can I view and pay my bill online?
In the UPS Billing Center, you can view and pay your bill online quickly and efficiently. The Billing Center provides secure, concise information, and faster invoice requests for UPS customers. To register, please visit https://billingcenter.ups.com.

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Where can I find information about Avoiding Excess Service Charges?
Additional charges can occur when shipments are not processed properly in your UPS shipping system (UPS WorldShip®, UPS CampusShip™ and UPS Internet Shipping).  Tips for avoiding these charges may be found at ups.com/avoidcharges.

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