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FAQs contain answers to many common questions about using WorldShip®. Please select a topic below.
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Rates
- How do I know if I have the newest Rates?
- How do I apply the Rate Object?
- How do I know if I have the newest Fuel Surcharge rates?
- How do I apply the Fuel Surcharge Object?
- How do I edit my rates?
- Why are the displayed shipping rates different than my bill?
- Who do I contact when I have a concern with my bill?
Install / Upgrade
- What's New in WorldShip 2008 version 10.0?
- How do I know if I am using the latest version?
- What are the minimum requirements to install WorldShip on my computer?
- What are the communications requirements?
- How do I set up communications?
- How do I order my free WorldShip CD?
- How do I upgrade to WorldShip 2008 version 10.0?
- How do I install WorldShip?
- How do I install WorldShip on my remote?
- How do I completely remove WorldShip from my computer?
Shipping & Service Options
- How do I process a package/shipment?
- How do I process an Air Freight Shipment?
- How do I ship using Third Party Billing?
- How do I add Options?
- How do I defer my shipment?
- How do I edit a deferred shipment?
- How do I repeat a package/shipment?
- What is Future Date Processing?
- How do I process an International shipment?
- How do I create a Ground Freight shipment?
- How do I save a Freight Shipment as a Draft?
- How do I void or delete my shipment?
- How do I view UPS Freight History?
- How do I create an Air Freight shipment
Address Information
- How do I add, edit or delete an address?
- How do I import addresses from another application?
- How do I export addresses for use in another application?
- How do I search the Address Book?
- How do I classify an address?
Set up Shipping Defaults / Profiles
- How do I set defaults / profiles for common shipping tasks?
- How do I create a profile?
- How do I edit a profile?
- How do I delete a profile?
- How do I create a profile for my freight shipments?
- How do I change my shipping profile from UPS Standard?
- If I am using multiple shipper numbers, how do I delete a shipper number?
Finish Shipping For The Day / End of Day Process
- How do I schedule a ground freight pickup?
- How do I finish my shipping for the day / start the End of Day process?
- How do I resend End of Day/PLD information data to UPS?
- How do I verify that my EOD transmission was successful?
- What do I do if I cannot send data to UPS?
Reprint Labels and Reports
- How do I reprint my shipping labels?
- How do I reprint my freight labels?
- How do I reprint End of Day reports?
- How do I reprint my freight reports?
- How do I reprint international documents?
Thermal Label Printer
- Which printers supported by WorldShip?
- How do I connect the Thermal Label printer?
- How do I install a thermal label printer driver?
- How do I setup the S4M Thermal Label printer?
- How do I load labels into the Thermal Label printer?
- How do I order a thermal label printer?
- How do I troubleshoot a problem with my Thermal Label Printer?
- How do I set up WorldShip doc labels?
Other Hardware
- Whichscales are supported by UPS WorldShip?
- How do I set up my scale?
- What do I do when my UPS provided system stops responding?
Tracking
- How do I track a package or shipment?
Miscellaneous
- How do I upgrade my remotes which are running Vista?
- How do I upgrade my vendor system?
- How do I map a field that is not available in the Import/ Export Wizard?
- Why did my recipient not get the Bill of Lading and/or freight labels via email?
- Can I use the Import/Export Wizard to import my International freight shipments?
- I cannot find the Ultimate Consignee field when using the Import/Export Wizard.
- Why won't the Import/Export Wizard allow me to save my map?
- Why can't I create a map for my multi-piece shipment?
- How do I map billing options for my freight shipment?
- Why doesn't my Freight detail report show my freight shipments that were billed third party?
- Why do I get an invalid city name error?
- Why can't I see my return services shipments in history?
- Why didn't I get the delivery confirmation that I requested?
- My question isn't answered here. Where can I find additional support?
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