Automate Your Returns
Reduce your costs and enhance customer service with UPS Returns®
on the Web, a fast, Web-based returns process. A customer simply visits
your Web site and submits a return request based on your company's return
policies. A return label is provided by their browser, by e-mail, or both. Your
customer prints and affixes the label to their package. He or she can then drop
it off at a UPS location, hand it to a UPS driver, or request a pick-up.
Features
- Processes returns automatically using the Web
- Supports full customization
- Tracks the entire returns process
- Offers proactive notification for your customers and supply chain partners
- Supports your return policies
- Links to back-end databases using XML technology
- Provides address validation for U.S. and Puerto Rico
- Offers flexibility with managing damaged or re-saleable goods by enabling
multiple return destinations (retailers, manufacturers, and repair depots)
- UPS-hosted and secure
- Two integration options, XML technology you or a
3rd party can customize or an easy, "ready-to-use"
solution provided by UPS Professional Services, Inc.
Benefits
 Customers process their returns online, reducing call center costs and lowering operational costs - Customers can generate and print a label and use the UPS Locator
- You can track the package, reschedule labor, and improve inventory management
- Facilitates call center processing of return requests
Note: UPS Returns on the Web is not available for international shipments. UPS Returns on the Web Return Label, Print and Mail Return Label, and 1 UPS Pickup Attempt services offer a maximum actual or declared value per package of $1,000.
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Contact your Account Executive or UPS directly for more information.
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