UPS Returns Flexible AccessView All Returns Solutions

Turn Returns into Your Advantage
The UPS Returns^® Flexible Access service is an innovative contractual returns service from UPS. With our unique UPS Returns Flexible Access shipping label, your customers can drop returns at any UPS or U.S. Postal Service^® (USPS) location, including their own mailboxes. When a package is given to UPS it moves through our system like other packages. But when a UPS Returns Flexible Access package is given to the USPS, it is scanned and then picked up by UPS for delivery back to the original shipper by a UPS Ground service.

Whether it's an online purchase, repair part, traditional retail exchange, or documents that require signatures, the return is as easy as any other shipment, for you and your customers. A flexible returns process eases customer concerns and can lead to increased sales, helping you stand out from your competitors.

A New Level of Convenience For Your Customers

• Your customers can send returns through The UPS Store^®, UPS Drop Boxes, UPS Customer Centers, daily pickups, authorized shipping outlets, our alliance locations, or by handing them to a driver
• They can also use all USPS drop boxes, residential mailboxes, postal carriers, postal centers, or request a free USPS pickup at www.usps.com
• When you use Returns Technology your customers can submit returns from your company website

And Convenience For You

No consolidation means faster pickups and transit times back to your operation

• No waiting for full loads. Once a package arrives at a local Post Office™, it is scanned by the USPS and then picked up by UPS who delivers it back to the original shipper
• Delivery to the original shipper by the UPS driver with consistent UPS Ground transit times
• Packages dropped off with the USPS typically require two or more days in addition to regular UPS Ground time in transit for delivery

• Track UPS Returns Flexible Access packages using the familiar tools you use for your other shipments, Quantum View^® Manage, and ups.com
• Keep your customer informed with direct access to tracking information 
• Visibility to inbound return shipments allows for adjustments in warehouse staffing
• Advance notification of returns helps improve inventory planning

• Fewer carriers to manage
• Less dock congestion and improved inbound planning

• UPS Print Return Label: Enables you to generate a return label to include with the outbound shipment or to send directly to your customer
• UPS Electronic Return Label: Allows you to generate and e-mail a return label to your customer
• UPS Print and Mail Return Label: Allows you to have UPS generate and mail a return label to your customer
• Authorized Return Service: Provides you with preprinted labels for distribution

UPS Returns Flexible Access is a contractual service. Please contact a UPS representative to learn more.

Note: UPS Returns Flexible Access is available to return destinations in the United States for return origins in the U.S. and Puerto Rico (Authorized Return Service is only available in the 48 contiguous states).

• Learn More About UPS Returns

• Learn More About UPS Returns Plus

• Learn More About Returns Technology