The Customer Experience Fast Growers

Online Shopping Customer Experience Study

Discover What Online Retail Shoppers Value Most

Online sales are booming, and the competition is fierce. Your strategy must be sound if you want to make a noise in this crowded marketplace. That's why we teamed with comScore to find out exactly what keeps online shoppers clicking all the way to checkout.

Design a Better Customer Experience
Shoppers are discriminating--they have very specific ideas about what they want. The new comScore study shows that a majority of shoppers want clearer communication about shipping costs and shipping rewards.

They want to know what to expect, and they want convenience--easy checkout and easy returns. And if they don't get those things, they're more likely to abandon their shopping cart and leave your site.

comScore reports 80% of shoppers have left an online retailer with a full cart and no purchase. There's an opportunity here: improve your customers' experience and give them more reasons to click that button and finalize the sale.

Overcome Hesitation and Deliver on Expectations

See all the results and find out what you need to target so you can improve your customers' experience and convince more shoppers to buy, return, and tell their friends.

• Download the comScore White Paper