If you're expecting a package, but you've missed the first attempt at
delivery, you have options.
The UPS InfoNotice® lets you know we tried, but were unable to deliver your package.
Using your InfoNotice, you can reschedule the delivery of your package. Just log on to My UPS and enter your InfoNotice number in the Tracking field on the ups.com home page or the Tracking page. Or call 1-800-PICK-UPS® (1-800-742-5877) and talk to a customer service representative.
With either of these options, you can request that UPS:
If you need greater flexibility and more control when it comes to managing your home deliveries, check out UPS My Choice®.
As a UPS My Choice Member, you decide where and when packages arrive before the first delivery attempt.
And with proactive Delivery Alerts, you get the most up-to-date information about your home deliveries and you won't need any tracking numbers.
Become a My Choice Member and begin scheduling UPS home deliveries around your life and not the other way around.
Tired of missed deliveries? Make them a thing of the past.
Did you know you can have your packages delivered to The UPS Store® or you can pick up your packages at a UPS operating facility?