If you're expecting a package, but you've missed the first attempt at delivery, you have options.
The UPS InfoNotice® lets you know we tried, but were unable to deliver your package.
Using your UPS InfoNotice, you can reschedule the delivery of your package. Just log into My UPS and enter your UPS InfoNotice number in the Tracking field on either the ups.com® home page or the Tracking page. Or call 1-800-PICK-UPS® (1-800-742-5877) and talk to a customer service representative.
With either of these options, you can request one of the following:
(A fee is assessed for all delivery change requests except Pick up at a UPS Location and Return to Sender. Your payment card will be billed only upon the redelivery of your package.)
You can also choose to have UPS attempt another delivery--we will make up to three delivery attempts. After the third attempt your package may be returned to the shipper.
If you need greater flexibility and more control when it comes to managing your home deliveries, check out UPS My Choice®.
As a UPS My Choice Member, you decide where and when packages arrive before the first delivery attempt. With proactive delivery alerts, you get the most up-to-date information about your home deliveries, without needing any tracking numbers.
Going out of town? UPS My Choice gives you vacation options to reschedule or reroute packages while you're away.
Become a UPS My Choice Member and start scheduling our home deliveries around your life--and not the other way around.
Tired of missed deliveries? Make them a thing of the past.