Delivery OptionsPersonal Shipper

Receiving a Package


After a Delivery Attempt

If you're expecting a package, but you've missed the first attempt at delivery, you have options.

The UPS InfoNotice® lets you know we tried, but were unable to deliver your package.

Using your InfoNotice, you can reschedule the delivery of your package. Just log on to My UPS and enter your InfoNotice number in the Tracking field on the ups.com home page or the Tracking page. Or call 1-800-PICK-UPS® (1-800-742-5877) and talk to a customer service representative.

With either of these options, you can request that UPS:

  • Hold your package for pickup at a UPS operating facility
  • Deliver your package to another address
  • Deliver your package on a different day
  • Return your package to the sender
(A fee is assessed for all delivery change requests except Hold for Pickup and Return to Sender. Your payment card will be billed only upon the redelivery of your package.)
Or you can choose to have UPS attempt another delivery--we will make up to three delivery attempts. After the third delivery attempt your package may be returned to the shipper.

Tired of Missed Deliveries?

If you need greater flexibility and more control when it comes to managing your home deliveries, check out UPS My Choice®.

As a UPS My Choice Member, you decide where and when packages arrive before the first delivery attempt. 

And with proactive Delivery Alerts, you get the most up-to-date information about your home deliveries and you won't need any tracking numbers.

Become a My Choice Member and begin scheduling UPS home deliveries around your life and not the other way around.

Get Started

Tired of missed deliveries? Make them a thing of the past.

Sign Up for
UPS My Choice

UPS Locations

Did you know you can have your packages delivered to The UPS Store® or you can pick up your packages at a UPS operating facility?