The Customer Experience

Deliver a High Level of Service from Beginning to End

Fast-growing retailers face many internal challenges: staff levels, infrastructure scaling, inventory management, and technology shortfalls. Many times, while companies struggle to keep pace, they simply fall behind on customer service.

You can't afford to let service levels slip--customer experience is the key to your continued growth. Consumers have a limited amount of patience, and there's another company waiting for their business. Grab opportunities when you have them, and prove that you deserve their shopping loyalty.

Service is Key
Consumers perceive their shopping experience to be one continuous process, meaning the delivery service you use becomes an extension of your business. Combine our wide range of shipping and delivery options with our solutions for business and our team of logistics professionals, and you'll have the ability to create a seamless, positive customer experience.

Customer Choice
If you're selling your product online, you don't have a floor full of sales associates available to anticipate customers' every need. Your website and your shipping and tracking options are going to have to do that for you.

Consumers are looking for options, and they want your website to provide them. Integrate shipping and tracking functionality with the help of UPS Ready® providers.

The UPS Ready® program gives you access to our world-class technology and directs you to vendors who can customize, install, and maintain the applications for you. If you already have a team of developers, give them the power of UPS Developer Kit.

Our technology lets customers decide how much they want to spend, how fast they want your product delivered, and when they can expect it at their door. Give convenience and flexibility and make sure your services best fit your customers' needs.

Since those needs vary, we've got multiple modes of transportation moving at different speeds, so your business moves at the price and pace you need--and our reliability lets you build a reputation of customer satisfaction. From UPS Next Day Air® all the way to our ground residential delivery, we've got a service that's right for you.

Customer Service

Minimize the manhours needed to answer "Where is my package?" calls, and refocus customer service efforts on more pressing issues like product support or order completion. Automated UPS tracking lets your customers self-serve and check the status of their packages with just a few clicks.

A First in Customer Convenience

Give even greater flexibility and convenience with UPS My Choice®. When you ship with us, your customers can sign up for UPS My Choice, letting them track, define delivery windows, and even re-route packages if necessary.

As the first consumer product of its kind, UPS My Choice extends a great customer experience for those retailers wanting to offer the most convenience to their customers.

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