Flexible supply chain solutions
The tools and services necessary to ship, store, and manage inventory.
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Distribution
Distribution
One Network--More Ways to Serve Your Healthcare Customers

It's a patient, not a package^SM

You need a flexible supply chain you can count on. Our UPS Order To Cash^SM distribution system offers a comprehensive healthcare network that can meet your needs efficiently and cost-effectively. We can manage your end-to-end fulfillment process, from order management, to pick and pack, to shipping, as well as invoicing, collections and chargebacks. You may choose any or all of these services from UPS. Outsourcing to UPS can free up capital and allow your supply chain to expand or contract as quickly as your business demands.


Front Office
Front Office
We Manage Your Orders So You Can Manage Your Business

Your healthcare supply chain needs to support your business requirements. It must work effectively to satisfy customer requirements, maintain product integrity, boost your working capital and meet government regulations. Let us help with all your essential front office needs, call center support, and order fulfillment.

At key points along your supply chain, we can assist you, your suppliers, and your customers with integrated customer care services. If they have questions, we can supply the answers.

Order Management
Our advanced technology and systems allow for UPS healthcare service specialists to manage your orders with ease. Check inventory, confirm pricing, and monitor orders with proof of delivery and tracking.

Pricing Management
Our sophisticated pricing and contract management system can manage different levels of incentives and pricing based on product and customer requirements.

Credit Management
Keep your company protocol intact when interacting with your customers. Our specialized credit management services enable us to assist them by phone, fax, Electronic Data Interchange (EDI), or over the Internet.
Inbound/Outbound
Inbound/Outbound: We Can Streamline Your Logistics
Stay ahead of order and shipping accuracy challenges with UPS Order To Cash^SM. Our comprehensive, single-source solution can mean synchronization across your supply chain--from order entry to cash receipt.

Inbound Transportation
If you have sensitive materials to be stored for a specified period of time, UPS healthcare shipping associates are ready. From inventory checks to price confirmation and proof of delivery, we can bring efficiencies to your inbound transportation need.

Receiving
Our warehouse technology provides efficient order picking and receiving as well as expiration date and lot serialization management. Contents in trailers are unloaded promptly, quickly verified, and then placed into inventory to make them immediately available for distribution to customers.

Packing
It's a patient, not a package^SM

That's why our experts are ready to help with all your sensitive packing needs. From dry ice and gel-pack protocol to dry ice replenishment, we can support your requirements as your critical delivery is prepared for shipment globally or domestically.

Shipping
Maximize your shipping budget by choosing from our selection of ground, air, and ocean delivery options. Regardless of size, distance, quantity, temperature or time sensitivity, or necessity, we're dedicated to tracking and can provide proactive monitoring of your shipment throughout the delivery network.

Returns Processing
With UPS, you can manage returns as easily as you fulfill orders. We can ship returned products to pre-qualified destruction vendors or back to manufacturers as required.

Logistics Management
We'll work closely with you to identify the most efficient methods available to your business for sourcing, transportation, and order fulfillment. Need capabilities in logistics design, re-engineering, reverse logistics, or service parts logistics? We have dedicated experts ready to meet the unique needs of healthcare operations.

Cost-Effective Fulfillment
We can design a supply chain infrastructure for your healthcare business. Our service also helps you acquire, integrate, and implement ERP software and hardware solutions right for your needs. Additionally, we can manage invoices and receipts on behalf of your company while remaining transparent to your customers.
Warehousing
Warehousing: More Than Three Million Square Feet of Solutions
From pharmaceutical to biotech to medical devices, your healthcare supply chain needs require specific engineering to maximize your operation. UPS can help reduce your inventory management costs with state-of-the-art warehousing facilities at strategic locations.

Controlled Access
UPS can safely and securely warehouse CII-CV controlled substances at select healthcare facilities with DEA-approved structures (including cages and vaults). UPS's Regulatory Affairs Group maintains all DEA registrations and associated inventory control, especially for ARCOS reports.

Reach
Obtain "just-in-time" distribution for your materials. Our warehouses are strategically located across North America, so you can place your inventories where you need them.

Flexibility
Over three million square feet of dedicated healthcare distribution space offers you storage solutions to best fit your particular requirements. Need more room? Our facilities offer you the flexibility to add inventory with ease.

Temperature- and Humidity-Controlled Environments
Store sensitive or perishable materials at more than 20 distribution centers throughout North America. Our shared-use facilities offer temperature- and humidity-controlled environments to meet your order fulfillment and distribution needs.
Back Office
Back Office: Taking Your Business into Account, Down To the Last Detail
Delays in processing and paperwork can needlessly slow urgent timelines. UPS offers an alternative: let us handle the details. From invoicing to accounts receivable, we can manage your products and customers using our sophisticated management system.

Invoicing
We'll navigate logistics and distribution complexities to help you meet the unique needs of your customers from the minute your shipments process through our system. For example, faster invoice processing can enhance your billing and cash flow.

Accounts Receivable
If you need streamlined accounts receivable service to help manage your business, leave it to us. We'll help you take care of new account setups, invoicing, payments, dispute resolution, collections, and even month-end reporting.

Charge-back Processing
To maximize your accounts' efficiencies, we can give you support for charge-backs, deductions, and collections. Our systems do the work, so you can focus on your business.

Rebate Processing
For your customers' convenience, we offer rebate processing in addition to our list of back-end services.