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Please be advised that UPS does not request personal information, financial information, account numbers, IDs, passwords, or copies of invoices in an unsolicited manner through e-mail.
Fraudulent e-mails adopt many different forms and are the unauthorized actions of third parties not associated with UPS. These messages may appear legitimate by incorporating company brands, colors, or other legal disclaimers. Fraudsters also may use the telephone, fax machine, or other communication methods in an attempt to gather your personal information.
Fraudulent communications claiming to be from UPS may indicate a package is waiting to be delivered, which requires a payment. They also may indicate a need to update your account by obtaining personal or banking information, or a copy of your UPS invoice.
If UPS contacts you regarding a package, the communication should provide a tracking number, which you can verify on our website. If you are ever unsure of the validity of a UPS communication, alert us at fraud@ups.com.
While we do all we can to minimize the risk of fraud, the first line of defense is you:
- Be wary of any suspicious e-mails or phone calls from people posing as UPS.
- Never provide bank account or financial information via e-mail to someone to whom you have not spoken.
- Do not give out your My UPS ID and password, and change your password regularly.
- Monitor your account activity for unauthorized charges.
Being aware and protecting your sensitive information is the best way to avoid fraud. UPS accepts no responsibility for any costs or charges incurred inappropriately as a result of fraudulent activity.
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