Delivery Change Options

Service Update

Important changes have been made to the request process and pricing structure for both UPS Delivery Intercept^® and specific types of Delivery Change Requests. These changes allow UPS to continue to provide these value-added service options to our shippers and their customers.

UPS provides the most extensive portfolio of Delivery Change Options for both shippers (UPS Delivery Intercept) and receivers (Delivery Change Requests). Shippers and receivers can take advantage of these services to make changes to the planned delivery of a package. Options include Deliver to Another Address, Reschedule Delivery, Will Call, and Return to Sender.

UPS Delivery Intercept allows shippers to intercept a package before the first delivery attempt and up to when the package is delivered. For packages that cannot be delivered during the first delivery attempt, the receiver of the package can contact UPS for a Delivery Change Request.

The changes are outlined below.

UPS Delivery Intercept:

There is no fee for requesting a Will Call, including Same Day Will Call.
The current fee of $10 still applies for Deliver to Another Address (including a request by a shipper to correct an address), Reschedule Delivery and Return to Sender requests.
An additional transportation charge will apply for Deliver to Another Address requests to addresses outside the local area.
Shippers can request a UPS Delivery Intercept using their UPS shipping system, Quantum View^® Manage, ups.com^® or by calling 1-800-PICK-UPS^®*.

(* Does not apply to phone requests for the Deliver to Another Address option. However, shippers can request from their Account Executive the ability to make these requests via the phone.)

Learn More About Delivery Intercept


Delivery Change Requests: There is a new fee for two of the Delivery Change Request options: Deliver to Another Address and Reschedule Delivery. Online requests made at ups.com will be $4. Phone requests to 1-800-PICK-UPS will be $6. There is no fee for requesting a Will Call, including Same Day Will Call, or a Return to Sender. The receiver must now provide a UPS InfoNotice^® number when making a Delivery Change Request to deliver the package to an alternate address. An additional transportation charge will apply for Deliver to Another Address requests to addresses outside the local area.

Learn More About Delivery Change Request


Delivery Change Request fees are payable by credit card - American Express, Discover, MasterCard or Visa. See how easy and convenient it is to submit requests through the tracking feature on ups.com.

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