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Important Security Notice from The UPS Store
Customer Service Notice

The UPS Store, Inc., among many other U.S. retailers, recently received a government bulletin concerning a broad-based malware intrusion targeting retailers in the United States. The UPS Store® takes seriously its responsibility to protect customer information and immediately launched an internal review, implemented system enhancements and engaged an IT security firm.
An assessment by The UPS Store and the IT security firm revealed the presence of this malware at 51 locations in 24 states (about 1%) of 4,470 franchised center locations throughout the United States. Based on the current assessment, the earliest evidence of the presence of this malware at any center is January 20, 2014. For most The UPS Store center locations, the period of infection began after March 26, 2014. This issue was eliminated as of August 11, 2014 and consumers can securely do business with all The UPS Store locations. We apologize for any impact this may have had on The UPS Store customers. The limited malware intrusion was discovered at only 51 The UPS Store franchised center locations and was not present on the computing systems of any other UPS business entities.
The impacted center locations, along with the timeframe for potential exposure, can be viewed at http://www.theupsstore.com/security. Customers may also view additional information on the incident and learn about complimentary identity protection and credit monitoring services provided by The UPS Store by visiting: https://theupsstore.allclearid.com. Representatives of The UPS Store are available at 1-855-731-6016 Monday through Saturday 8:00 am to 11:00 pm. EST.


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