Integrate an online return option into your retail Web site
Overview
UPS Returns on the Web is a contractual service that utilises UPS OnLine® Tools to enable your customers to print return labels directly from your company's retail Web site.
Web Shopper Benefits
- Fast return processing on the same Web site from which merchandise was purchased
- Return label is generated and displayed onscreen for easy printing by customer
- Easy-to-understand directions to the nearest UPS drop-off locations
- Around-the-clock return shipment tracking
Merchant Benefits
- Allows returns tracking and data analysis to manage inventory more effectively
- Processes return label requests in seconds
- Increases customer satisfaction
- Reduces transportation costs by routing package to specific stocking, disposal, liquidation or warranty locations
- Enables effective return policy control
- Provides customised e-mail alerts
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Instructions
- Your customer navigates to the Web site from which the merchandise was purchased.
- The customer makes a request to return the merchandise and provides the required information.
- The request generates an on-screen return label, complete with full instructions.
- Your customer prints the label and applies it to the package.
- The customer can either deliver the package to UPS in any convenient way (UPS location, authorised location, UPS drop box, etc.), or arrange to have UPS collect it.
- The package is returned to the location specified by the online retailer.
Note: The maximum declared value for Returns is US$1,000 and US$50,000 for Returns Plus 3 Attempts.
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Connect to UPS |
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Contact your Account Executive or UPS directly for more information.
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