Forges Strategic Alliance in India and Opens Call Centre in the Philippines
SINGAPORE, May 08, 2009 -- UPS (NYSE: UPS) today announced plans to boost its Post Sales services in Asia by significantly expanding its Field Stocking Location (FSL) network in India through a strategic agency agreement with AFL, one of India's leading logistics and domestic transportation service providers. UPS has also established an Asia Post Sales Customer Support Centre in Clark, Philippines, to provide support for our Asia customers with mission-critical Post Sales needs.
"Asia continues to be an important market for Post Sales in view of its role as a global manufacturing hub. This in line with market predictions that indicate the growth of Asia's contract logistics market overtaking North America in the next five years," said Craig Foster, Senior Vice President, South District, UPS Asia Pacific Region. "UPS is expanding our Post Sales product line in the Asia Pacific region to fulfill these market needs."
UPS SCS (India) Pvt Ltd has signed a Memorandum of Understanding leading to an agency agreement with AFL. The partnership will significantly expand UPS's presence in India, with a planned rollout to offer more than 130 FSL's. The expanded network will benefit customers in India who require close-to-customer field stocking facilities and a transportation network to support same-day, Next Flight Out and next-business-day delivery of critical service parts. As a result, the sourcing time for customers is greatly reduced as they gain immediate access to strategically-located central distribution centres and FSL's across India.
This partnership follows the announcement of UPS's first strategic alliance with AFL in November 2007 for UPS's international express delivery service in India. As part of the partnership, the FSL's and final-mile delivery network in India will use UPS's global Post Sales IT system. The IT system manages UPS's customers forward stocking inventory at multiple locations throughout India, with the ability to view inventory in FSL's worldwide. The Post Sales model by UPS SCS also provides value added services such as inventory planning and returns management services in India and globally.
"India is a priority market for UPS's contract logistics business in Asia. With this enhancement, UPS is well-positioned to support the after-market needs of local SME's and MNC's. In addition, it gives our global customers the opportunity to gain a foothold in the service parts industry within one of the world's fastest growing economies," added Foster.
In addition to expanding its Post Sales service in India, UPS is also enhancing its customer service through its new Asia Post Sales Customer Support Centre in Clark, Philippines. Operating 24 hours a day and seven days a week, the centre provides UPS's Post Sales customers in Asia with prompt support and full visibility into their critical orders with real-time status throughout the entire cycle.
About UPS
UPS (NYSE: UPS) is the world's largest package delivery company and a global leader in supply chain and freight services. With more than a century of experience in transportation and logistics, UPS is a leading global trade expert equipped with a broad portfolio of solutions. Headquartered in Atlanta, Ga., UPS serves more than 200 countries and territories worldwide. The company can be found on the Web at UPS.com. To get UPS news direct, visit pressroom.ups.com/RSS.
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