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Returning Your Shipment

The UPS Returns® suite of services streamlines and simplifies your returns process and provides you with a cost-effective means to manage returns efficiently and satisfy your customers' need for fast and easy returns. With UPS Returns, you, or your customer, can prepare returns.

Once the process is in place, your returns packages can be given to any UPS service provider, or dropped off at any UPS Drop Box or other locations that accept UPS packages for shipment. You can also arrange to have returns packages picked up by contacting a UPS Office.

To track the real-time status of the returns shipment already in progress, select the Tracking tab at the top of the page.

Find out which solution fits your needs. The following are available:


UPS Returns
UPS Returns allows you several options to generate a return label, which you can include in either the original shipment or in a separate correspondence to your customer.

  • UPS Print Return Label: Enables you to generate return labels to include with the outbound shipment or send the label to your customer.
  • UPS Electronic Return Label: Allows you to generate and e-mail a return label to your customer.
  • UPS Print and Mail Return Label: Allows you to have UPS generate and mail a return label to your customer.
  • Authorized Returns Service: Provides you with preprinted labels for distribution.

Note:
Services available to 98 countries and territories.

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UPS Returns Plus

UPS Returns Plus provides convenient pickup options for the prompt return of UPS compatible packages. You can choose to have UPS make one pickup attempt with 1 UPS Pickup Attempt service or multiple pickup attempts with 3 UPS Pickup Attempts.

Note: Services available to 98 countries and territories.

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UPS Returns Flexible Access
UPS Returns® Flexible Access is an innovative contractual returns service from UPS. With our unique UPS Returns Flexible Access shipping label, your customers can drop returns at any UPS or U.S. Postal Service® (USPS) location, including their own mailboxes. When a package is given to UPS it moves through our system like other packages. But when a UPS Returns Flexible Access package is given to the USPS, it is scanned and then picked up by UPS for delivery back to the original shipper via UPS Ground.

Arrange for your customer to receive a return label by choosing one of these options:

  • UPS Print Return Label: Enables you to generate return labels to include with the outbound shipment or send the label to your customer.
  • UPS Electronic Return Label: Allows you to generate and e-mail a return label to your customer.
  • UPS Print and Mail Return Label: Allows you to have UPS generate and mail a return label to your customer.
  • Authorized Return Service: Provides you with preprinted labels for distribution.

Note: UPS Returns Flexible Access is available to return destinations in the United States for return origins in the United States and Puerto Rico (Authorized Return Service is only available in the 48 contiguous states).

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UPS Returns on the Web
UPS Returns on the Web is a self-service returns solution that automates the returns process without changing the way you run your business. Hosted by UPS, this service allows the returns process to be completed online by the customer, including the delivery of a UPS return label. Companies can also link their back-end databases to the returns process to maximize the use of the return product information, thus reducing costs while improving customer service.

Note: Services may not be available in some countries.

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Next Steps


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