Calculating Time and Cost FAQ
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Services listed as guaranteed are backed by a money-back guarantee for transportation charges only. UPS has different rules regarding the guarantees for different types of service, both foreign and domestic. Please see Terms and Conditions in the Service Guide for more details or select the Terms and Conditions link at the bottom of the page.
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While automated online pickup via UPS.com is not available in all areas or countries, you can still have your package picked up. Please call your local UPS contact to arrange for package pickup. To determine availability and arrange online for pickup, follow these steps:
- From your country's homepage, select Shipping in the area at the top.
- Select Schedule a Pickup in the area at the left. If you do not see the Schedule a Pickup link, please call your local UPS contact. You can find the telephone number for your local UPS contact by selecting Contact UPS from your country's homepage.
You can also always use your regular pickup option, where available.
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Please follow these rules when preparing your package for shipment:
- Use a rigid box with flaps intact.
- Remove old address labels and delivery markings from the box.
- Wrap items separately.
- Use adequate cushioning material.
- Use strong tape designed for shipping.
- Do not use string or paper over-wrap.
- Use a single address label that has clear, complete delivery and return addresses.
- Place a duplicate address label inside the box.
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The customs value of your shipment determines how much import duty the international consignee will have to pay. The customs value of your shipment should be the shipment's net value.
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In most cases, you can calculate your shipment cost by using the Calculate Time and Cost section of UPS.com. To access Calculate Time and Cost, select the Shipping tab on the UPS.com home page, then select Calculate Time and Cost from the area on the left and follow the instructions.
If shipment cost information is not available on UPS.com, please contact your local UPS office for shipment cost information.
To properly estimate the cost of your shipment, UPS requires detailed information such as package size and weight. To speed up the time it takes to calculate the cost of your shipment, please have this information to hand before getting started.
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Value-added services are extra services you can add to your shipping selection to meet a complete range of shipping needs. From Saturday Collection to C.O.D., we offer services that are flexible to make shipping easier. Some Value Added Services are not available in all locations.
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Shipment cost information may not be available for the countries you have selected in the Calculate Time and Cost application. If shipment cost information is not available on line, please contact your local UPS office for shipment cost information. You can find the telephone number for your local UPS contact by selecting Contact UPS from your country's homepage.
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The rates displayed are the shipping rates of the origin (ship from) country you selected.
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No. The calculation of days in transit does not include the day the package is shipped on. The number of days in transit calculation begins after the package is initially picked up for shipping.
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UPS Internet Shipping
The rate calculated when you ship a package with a label generated by using the Shipping tab on UPS.com or from My UPS.
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What are guaranteed services?