Forges Strategic Alliance in India and Opens Call Centre in the Philippines
UPS (NYSE: UPS) recently announced plans to boost its Post Sales services in
Asia by significantly expanding its Field Stocking Location (FSL) network in
India through a strategic agency agreement with AFL, one of India's leading
logistics and domestic transportation service providers. UPS also established an
Asia Post Sales Customer Support Centre in Clark, Philippines, to provide
support for our Asia customers with mission-critical Post Sales needs.
"Asia continues to be an important market for Post Sales in view of its role
as a global manufacturing hub. This in line with market predictions that
indicate the growth of Asia's contract logistics market overtaking North America
in the next five years," said Craig Foster, Senior Vice President, South
District, UPS Asia Pacific Region. "UPS is expanding our Post Sales product line
in the Asia Pacific region to fulfill these market needs."
UPS SCS (India) Pvt Ltd has signed a Memorandum of Understanding leading to
an agency agreement with AFL. The partnership will significantly expand UPS's
presence in India, with a planned rollout to offer more than 130 FSL's. The
expanded network will benefit customers in India who require close-to-customer
field stocking facilities and a transportation network to support same-day, Next
Flight Out and next-business-day delivery of critical service parts. As a
result, the sourcing time for customers is greatly reduced as they gain
immediate access to strategically-located central distribution centres and FSL's
across India.
This partnership follows the announcement of UPS's first strategic alliance
with AFL in November 2007 for UPS's international express delivery service in
India. As part of the partnership, the FSL's and final-mile delivery network in
India will use UPS's global Post Sales IT system. The IT system manages UPS's
customers forward stocking inventory at multiple locations throughout India,
with the ability to view inventory in FSL's worldwide. The Post Sales model by
UPS SCS also provides value added services such as inventory planning and
returns management services in India and globally.
"India is a priority market for UPS's contract logistics business in Asia.
With this enhancement, UPS is well-positioned to support the after-market needs
of local SME's and MNC's. In addition, it gives our global customers the
opportunity to gain a foothold in the service parts industry within one of the
world's fastest growing economies," added Foster.
In addition to expanding its Post Sales service in India, UPS is also
enhancing its customer service through its new Asia Post Sales Customer Support
Centre in Clark, Philippines. Operating 24 hours a day and seven days a week,
the centre provides UPS's Post Sales customers in Asia with prompt support and
full visibility into their critical orders with real-time status throughout the
entire cycle.
About UPS
UPS (NYSE: UPS) is the world's largest package
delivery company and a global leader in supply chain and freight services.
With more than a century of experience in transportation and logistics, UPS is a
leading global trade expert equipped with a broad portfolio of solutions.
Headquartered in Atlanta, Ga., UPS serves more than 200 countries and
territories worldwide. The company can be found on the Web at UPS.com. To
get UPS news direct, visit pressroom.ups.com/RSS.
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