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What's New at UPS
We're constantly enhancing our systems and processes to simplify your shipping. Check out our latest improvements.



Safeguard Your Shipment with UPS Proactive Response
UPS Proactive Response™ offers the dedicated support you need to safeguard your high-value, time-sensitive, and temperature-controlled healthcare products. With this service, UPS offers a sophisticated monitoring engine and dedicated logistics experts who observe and track your critical shipments continuously and take action when needed. If milestones are missed, or if delivery is at risk, we will proactively communicate with you and your customers and take action to intercept your shipment, based upon your instructions.

Plus, if a potential delivery risk is identified, we can offer you a variety of options for getting your shipment back on track, including: intercepting your package, attempting same-day redelivery, refrigerating or replenishing dry ice for temperature-sensitive shipments (in select locations only), Saturday Delivery, and more.

Here's what you'll get with UPS Proactive Response:

  • Constant surveillance of your shipment
  • Immediate action if delivery is delayed or jeopardised
  • Proactive communication with you and the shipment recipient, providing a superior service experience
  • Unique recovery solutions tailored to your specific needs
  • Peace of mind knowing your shipment is secure

In the healthcare industry, reliability is a key part of your mission and your brand. With UPS Proactive Response, you'll have all the protection you need for your critical shipments.

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Improved User Experience Comes to UPS Billing Centre
The UPS Billing Centre continues to evolve into a more robust offering, enabling you to simplify your billing processes. Added features include:

  • Live chat support (for U.S. customers only)
  • Redesigned UPS Billing Centre Administration dashboard
  • Expanded support for Brokerage Documents in an additional 15 countries (select a shipment for a PDF of applicable Brokerage Documents)
  • Auto-enrolment in the UPS Billing Centre for all accounts opened at ups.com

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Explore the Enhanced Functionality in UPS's Shipping API
Enhancements to the UPS Developer Kit for January 2014 give you the ability to integrate The Paperless Document API which now has its own separate developer kit at the UPS Developer Kit home page. This API can now be used with any UPS PLD compliant manifesting system.

In addition, there is new functionality for AES/SDL shipment processing.

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WorldShip Enhances Display of Detailed Rating Costs
The latest version of WorldShip® lets you access details for value-added services and other charges like transportation costs, fuel surcharges, and accessorials. You can also now view published and contractual rates on the shipping screen, allowing you to better calculate your cost savings.

The latest version of WorldShip also offers a new ribbon-style toolbar. Tools, editors, and other functionality have been grouped for a more intuitive navigation, making it easier to use WorldShip.

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