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What can I do if my package was damaged?

To file a claim in the U.S. or Canada: Select the link below.

To file a claim in other countries: Contact your local UPS office.

If you are the receiver, notify the shipper to initiate the claim process.

If you are the shipper, UPS Customer Service will give you a claim number, known as an LDI number, along with the address of your local UPS Claims office. You may then send these items to the claims office:

  • A bill including your signature for the goods that have been damaged.
  • A copy of the original invoice or statement to show the merchandise value.
  • A copy of the original shipping receipt.

For more specific details, review your local UPS Terms and Conditions or contact your local UPS office.

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