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Getting Started

Receiving Your Shipment

Billing and Payment

Technology Support

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Why hasn't my UPS Billing Data notification e-mail arrived yet?

Your UPS Billing Data notification e-mail may not have arrived for one of the following reasons:

The destination e-mail address was unreachable (because of a problem with your server or your mailbox was full, for example).
The e-mail address in your My UPS Profile is incorrect.
Your company had no shipping activity during the previous week.

If you do not receive your UPS Billing Data notification e-mail as expected, look to see if a new invoice is available on My UPS.

To see if there a new invoice available:

Log into My UPS.
Select Billing in the left navigation menu.
Select View/Download Package Service Invoices.
Identify invoices based on Invoice Date, Invoice Number, and/or Amount.

Contact UPS for Billing Support

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