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Technical Help
The instructions below will help you through the process of installing a UPS Thermal Printer.


Before Installing the UPS Thermal Printer
UPS.com supports printing to several makes and models of thermal printers. To make sure you are using a compliant printer, please select the link below.


For Windows® users (without Google Chrome) :  The following steps should be followed when setting up your thermal label printer for printing labels for UPS Internet or CampusShip shipping from a Windows PC:

  1. Download and install the UPS thermal printer drivers (link below)
  2. Enable the UPS Printer Applet
  3. Set your browser's pop-up blocker to accept pop-up windows from ups.com. UPS Internet Shipping and CampusShip use pop-up windows to display labels for printing

For Mac® users or Windows Google Chrome users: The following steps should be followed when setting-up your thermal label printer for printing labels for UPS Internet or CampusShip shipping from a Mac:

  1. Install your thermal printer.
  2. Enable the UPS Printer Applet.
  3. Set your browser's pop-up blocker to accept pop-up windows from ups.com. UPS Internet Shipping and CampusShip use pop-up windows to display labels for printing.

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Installing the UPS Thermal Printer Driver with Windows
If using a Windows® operating system without the Google Chrome browser, to print with an Eltron or Zebra thermal printer you must install the drivers provided below; the driver provided with your printer will not work with UPS Internet Shipping or CampusShip. If you are using a different thermal printer, use the drivers that came with your printer and do not install the UPS Thermal Printer Drivers.

Note:  Do not plug your printer into the computer until instructed to do so below.

The following instructions will help you download and install the UPS Thermal Printer drivers to your selected directory.

  • Turn off the printer.
  • Select the Download the UPS Thermal Printer Drivers link below.
  • You may see one or more of the following windows based on your operating system and security settings; take the action listed for each window:

Window
Action
File Download - Security Warning (typically with Run, Save, and Cancel buttons)
Select Run
Unknown Publisher Security Warning, "Are you sure you want to run this software?"
Select Run
  • Select Unzip to extract the files.  Once files are extracted, select the appropriate buttons to close the window.
  • Right-click the Start menu and choose Explore or Open Windows Explorer, then navigate to C:\UPS Drivers and double-click the file setup.exe to start the Installation Utility.
  • You may see one or more of the following windows based on your operating system and security settings; take the action listed for each window:

Window
Action
User Account
Select Yes
Zebra Printer Driver Installation
Select Install Zebra Printer
  • You will be prompted to choose your printer model from a list.
  • Click Next after choosing your printer model.
  • You may see one or more of the following windows based on your operating system and security settings; take the action listed for each window:

Window
Action
Choose printer port
Select your port and click Next or Finish

Note: Zebra ZP 450 printers are supplied with a USB printer cable, so you should choose an available USB port, for example USB001 if it is available
Confirm Printer Name
Do not change name; click Next
Printer Driver Found
Choose Update the driver and click Next
Windows Security
Choose Install this driver software anyway
Program Compatibility Assistant
Choose This program installed correctly
  • Connect the printer to your computer and turn on the printer power; wait for the green light to turn on indicating the printer is ready.
  • The thermal printer is now installed; set up your thermal printer using the instructions in the printer guide.
  • If the Found New Hardware wizard appears; click Cancel and do not install the software.
  • See below for instructions to use the UPS Printer Applet.

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Download the UPS Thermal Printer Driver
Download Tool
File Name
File Format
File Size
Download
Thermal Printer Driver
Exe File
222KB
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Installing your thermal printer with a Mac

The UPS Thermal printer applet supports printing to a thermal printer from your Mac if it meets the following requirements:


  • You must have Mac OS 10.6.8 or higher; you can check this by selecting the Apple logo at the top left of your screen and selecting About This Mac from the menu.
  • You must have version 7 or later of Java installed on your PC; you can check your version at http://www.java.com.

  • Connect the printer to the Mac via USB
  • Turn the printer on and make sure the light on the top is a steady green
  • Open Safari and type 'http://localhost:631' into the Address Bar
    If prompted for login info, enter the ID/Password of an Admin account for the computer
  • Select the Administration tab and click, Add Printer
  • Select the appropriate local printer and then Continue
  • Remove the pre-populated entries in the fields and then enter one of the following based on the printer make/model:

    • Name = ZebraPrinter (for Zebra ZP 450 or S4M) UPSPrinter (for UPS Thermal Printers).
    • Description = Zebra Printer / UPS Thermal Printer.
    • Location = Human Readable Location (e.g., My Mac mini) Note: This is whatever the customer wants it to be.

  • Select Continue
  • Select Select Another Make/Manufacturer
  • Select Raw' then select Continue
  • Select Raw Queue (en)' and click Add Printer
  • Select Set Default Options and wait for the page to refresh
  • Select the Administration tab at the top of the screen
  • Select Add Class
  • Enter a Name, Description, Location and select the Members:

    • Enter a name as follows:


Name
Model
zebra
Zebra ZP-450 or S4M
ups
UPS Thermal LP2844
eltron
Eltron Thermal 2844, 2442, 2543
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    • Description = Zebra Printer Class, UPS Printer Class or Eltron Printer Class 
    • Location = This must be the same as entered in step 6C (Location Name)
    • Members = Click on the name of the printer in the box to select it

  • Select Add Class
  • After selecting Add Class you will see a confirmation page.
  • The thermal printer is now installed; set up your thermal printer using the instructions in the printer guide. Install your labels and connect the power and printer cables.
  • Set your browser's pop-up blocker to accept pop-up windows from ups.com. UPS Internet Shipping and CampusShip use pop-up windows to display labels for printing.
  • Follow the instructions to the UPS Thermal Printer Applet.

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Printing using the UPS Thermal Printer Applet
The UPS Thermal printer applet supports printing to any supported thermal printer model from any browser or operating system. To use the applet you must have version 7 or later of Java installed on your PC. You can check your version at http://www.java.com.

Note: The applet is currently in Beta; this means that it is still in the testing stage prior to the official product release.  As an alternative, you may choose to install the plug-in or Active X control.

To use the UPS Thermal Printer Applet:

  • Install the UPS Thermal Printer Driver
  • Log in to ups.com
  • Mouse over the Shipping menu at the top of the page and select Set Preferences
    Note:
    If you are a CampusShip user, click the My Settings button and select Edit Shipping Preferences
  • Select View/Edit in the Quantum View Notify section
  • In the E-mail message field, enter the following text exactly: ~UPSPrinterApplet~
  • Select Update
  • Select View/Edit in the Printing Preferences section
  • Check the box Use my UPS thermal printer to print labels and click Update
  • Select Print a Sample Label to test your printer setup
  • The first time you print a label, you may see one or more of the following windows.  Take the action listed in the table below:


Window
Action
Digital Signature
Click "Always trust content from this publisher"
Java Add-on
Click Enable
Security
Click Enable, then Run
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Troubleshooting:
  • If no label popup window appears, make sure pop-ups from UPS.com are allowed by your browser.
  • If you do not have version 7 or later of Java, no label will print and you must install an update version of Java, which can be downloaded at www.java.com.
  • If you have the correct version of Java, clear your browser's temporary internet files.

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